Disappointed with Mosaic
Blue mountain was recommended as a chill place for the end of our 3-week road trip around Ontario and it was a good recommendation.
I chose Mosaic as it offered 3-bed apartments.
We had a poor experience at check-in when the gentleman was rushed and off-hand & just handed us the keys and told us about the parking. When I said it was our first time at the resort and was there anything we should know, his response was “no”! .. it was the very helpful ladies around the resort who told us about the activity wrist bands that we could have bought. Unfortunately, this was on our second to last day and the day after a dull day where we would have taken advantage of them!
Our 3-bed apartment was spacious and the kitchen well stocked, unfortunately, 2 out of the 3 bathroom toilets were blocked on arrival & and the fridge wasn’t working.
Maintenance was very helpful & came promptly to sort out & left us with a plunger the next day when the toilet blocked again! Housekeeping was hit & miss. One day when we had not put our do not disturb sign out, housekeeping knocked at 9.15.
I asked would it be possible to come back later as the children were still asleep but I was told there would be no clean towels later so if I wanted them changing I should have them now & should she empty the bins now. I agreed and made the beds myself! Another day the do not disturb was on until 10 when we went to the pool, we came back up at 5 and the room hadn’t been made up. I rang guest services and was told the deadlock had been on when they tried earlier( as all 5 of us had been at the pool I’m not sure how that had happened).
The pool area is nice but most of the sunbeds need replacing and there was a fight to get beds each day. The lifeguards changed the time that they would remove towels if left unattended to 15 minutes which meant we had to do shifts to go and get drinks & washroom breaks for fear of not being able to have a bed after lunch. I’m not sure the lifeguards ever actually removed towels but there were some very eagle-eyed other guests who were watching and waiting to enforce the new rule as and when it suited them!
I would recommend Blue Mountain but not the Mosaic
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