This policy explains how we gather data, the purposes for which we utilise the information about you, the basis on which we collect it, and your rights.
The information we possess is collected and managed by the following company –
- Mercantile Timeshare Claims which is the trading style of Mercantile Claims Management Solutions Limited
The companies maintain their registered headquarters at 90 New Town Row, Aston, Birmingham, Birmingham, B6 4HZ. The Data Protection Officer for the companies can be reached at 0121 516 9600/ Info@mercantileclaims.com
Mercantile Timeshare Claims supervises all data management to ensure that compliance with this policy and the data protection regulations.
The personal information we collect and hold
Website data
Social media lead data
Telephone enquiry data
In-person sales data
How we use and disclose personal information
We and third parties may use your data for the following the purposes:
- delivering a personalised service, which may involve relinquishing your timeshare and/or providing you with a money reclaim service
- to create your account and to recognise you, – you agree to this as part of your agreement to use our services
- processing your orders, registrations and enquiries – you agree to this when placing an order or as part of your agreement to use our services
- providing and administering the contracts we provide for you – this is part of the provision of the contract to you
- providing you with information about promotions and products and services we offer – if you have agreed to receive such information and not opted out – see below
- sharing your Data with third party organisations who offer products or services which we believe may be of interest to you (if you agree to receive such information) – this is only done with your consent when you use the Site to proceed to an offer you want more details of.
We will use your data in delivering any services you purchase from us. We may disclose this information to third parties where necessary to provide the service. This information is all used so we can fulfil our obligations or rights under these contracts with you. We employ your personal information when providing services to:
- administer your product
- address any queries or fulfil any requirements of our regulators – this is a legal obligation on us
To ensure that our services meet a high standard of quality, client files are occasionally reviewed by our quality assurance staff. Files may also be checked by external auditors. All auditors are bound by confidentiality policies.
Where we process your data, it is subject to our strict internal policy requirements as well as the Data Protection regulations.
How long will we hold your personal information?
We will hold the personal information we use to fulfil the requirements of our agreements with you for the duration of those agreements and any further period required for regulatory or other legal purposes (such as to defend any claims). This will usually mean that we will hold information for seven years after an agreement ends. We will remove any personal information that is not necessary once its need has passed
Where we possess personal information for which you have consent for us to use, we will hold it for the duration of the consent’s validity and any additional period necessary for regulatory or other legal reasons. You have the right to withdraw your consent at any time.
We will delete any information about you that is no longer required. Please refer below for your entitlements to request data erasure, rectification, access, objection to processing, or transfer.
Your Rights
You have several rights concerning your personal information. These are –
- The right to confirm if we are using data about you and to access details about what we are using and how;
- The right to lodge a complaint with the Information Commissioners Office;
- The entitlement to request we rectify any inaccurate data corrected or to have data which is incomplete for the purpose we hold it completed;
- The right to be forgotten. Which is the right to ask us to delete information about you and if it is appropriate to do so we will do so;
- The entitlement to restrict what we do with data in specific circumstances, including where the accuracy of the data is contested, processing is unlawful but you do not want us to erase the data or if we only need the data to meet legal requirements;
- The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.
You are also able to withdraw any consent you have provided for use to use your data at any time. This is opting out and the process is set out below.
Opting Out
You have the option to unsubscribe the benefits communication you receive.
General
Your privacy and data protection is very important to us and we adhere to all aspects of the Data Protection legislation while ensuring that any third parties we engage with do the same. You can find out more about your rights to data from the Information Commissioners Office.
Some data processing may occur in other parts of the European Union (“EU”) or outside of the EU. Wherever data is processed your rights under the Data Protection Regulations will be upheld and we will ensure that any agreement to process your data ensures this and provide your rights in the unlikely event of any security breach.
Cookies
When you visit our websites, we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a site transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords are not stored in cookies.
How we use cookies
A cookie helps you get the best out of our website and helps us to provide you with a more tailored service.
Cookies expire once you close your browser.
You can block or erase cookies from your computer if you wish to (your browser’s help screen or manual should tell you how to do this), but if you opt to do so you will be unable to access most parts of our website which are reliant on the use of cookies to operate correctly and will not operate if you configure your browser not to accept cookies.
Please be aware that if you configure your browser to decline cookies, you may not be able to utilize certain features of our websites.
Cookies on our websites do the following:
- Track your transactions and the way you navigate the site. When you make a purchase, it is cookies that give us the information to track your transactions and which retailers you have used. It also tells us which third party sites you have clicked through to.
- Keep you logged in to your account for a period of time.
- Allow us to comply with your choices about the display of information in your account.
- Remember the options you select.
- Permit integration with social media sites.
Anonymous Site Statistics
We may automatically collect non-personal information such as the type of internet browsers being used to view our Site. You will not be identified from this information and it is only used to assist us in providing an effective service on this Site.
Contact Us
If you have any enquiry relating to your personal information, you can do so by sending an e-mail to us at Info@timesharefinanceclaims.com
(Please note that because of the insecure nature of emails, we cannot accept any responsibility for data lost or intercepted in transit.)
Or write to us at:
The Data Protection Officer
Mercantile Claims Management Solutions Limited, Fort Dunlop, Fort Parkway, Birmingham, B24 9FE.
Telephone:0121 516 9600