Club La Costa at Monterey Tenerife
Club la rip off
Having used a number of Club La Costa resorts over the last couple of years, we decided to take a 5 day break without the kids at Monterey…… all I can say is thank Goodness we didn’t bring the children…..
There are 2 sections to this resort, the older block and the newer ‘club Royale’ block…. when we were shown around this resort during the presentation they clearly neglected to take us to the older more established part of the resort…
Also, our membership is not full membership, we have the trial membership… again.. thank goodness I didn’t commit to lifetime membership if this is how you get treated for investing £20,000….!!!
As Trial members we were not able to get the Club Royale rooms (even though we were not told this in the sales pitch)… incidentally, the Sales Manager who tried to upgrade us this week advised that as a trial member we would only get access to 15% of their available resorts…!!
Anyway, I digress…..
Our room was on the 7th floor in the old block, which entailed taking 3 lifts to get to our room due to the fact the resort is built on a slope… when we got to the room (exhausted after my marathon walk) I was shocked at how small the room was…
Compact is not the word…. the balcony area was bigger than the entire living space… Honestly, this is no exaggeration…
Then there is also the small fact that there is NO AIR CONDITIONING in the rooms in the older block… really useful when its 28 degrees…. there were 2 fans, but it recirculates hot air it is next to useless… The solution from the CLC rep…?? Open the front door and the rear patio door to allow a draft into the room….!!!!
There is only a maid service once a week….. so you’re stuck with used towels and same bed linen for a week… which after sleeping in a Boiling hot room for a week with no air con can tend to get a little ‘sweaty’…..
There are no amenities for children… the quality of food in the Sunrise bar is ok…. and the Sunset bar is overpriced for what you get…
Having stayed at Sunningdale during our ‘Show week’…. and Santa Cruz during our prelude week… we have now seen the real Club La Costa standard…. very poor…
And to top it all… when we raised our concerns… they sent the Sales Manager along, who advised that as trial members we don’t really have anything to bargain with unless we signed up as full members… he then proceeded to launch a sales pitch and tried to get us to accompany him back to his office so he could show us how the figures really work…..
A holiday with this firm is just one long attempt to get you to sign for life… I will be forwarding my complaints to Watchdog who are compiling a dossier against this firm…
Save your money… don’t give it to this firm, they have more hidden costs that a cheap airline… and fewer scruples than a double-glazing salesman…
Avoid them… and avoid this resort