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Royal Club at Bonnington Tower Complaints and Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
It used to be a good place to stay in Dubai. But things change!
I experienced a big change in service, hospitality and professionalism.
Now the people at the reception, concierge and even more annoying, security are asking your friends, guests and business partners for ID or registration to enter your room!
Bad place for business guests! Avoid this hotel, if possible! Don’t expect a professional business manner!
Terrible Experience, worse hotel ever.
Over rated 5 Star hotel. Made my stay so unpleasant for 21 days.
Service desk needs to be revamped with better customer service.
Restaurant had too many flies, breakfast buffet was a joke, served the same food every day of my 21 days stay.
The best thing was Sumon and Atiku.
They did their best to make stay enjoyable.
Horrible staff with dirty hotel.
The room was dirty on arrival, the staff were unhelpful and unfriendly.
The food was over priced and under flavoured.
Maribeth, the bar staff cheated us out of our money.
The location was in the business district so far away from the local amenities.
DON’T GO TO THIS HOTEL
The swimming pool was broken before we came to the hotel and they decided not to inform us of this. I Think they were hoping that by the time we find out it would be too late for us to do something about it.
Once we complained of this they said they will compensate for this by giving us 2 free nights. given we paid in advance they said we will refund us on check out.
THEY STILL HAVE NOT REFUNDED ME!!!
I emailed them and I called them and every time they seem to find some excuse and say it will be done soon. I honestly given up on it.
Yes its nice looking hotel but believe me you the staff are unprofessional.
Do not process Visa from this Hotel. It’s a scam
I discourage people from staying at this hotel. My parents stayed for 4 days during New Years and we asked the hotel to process the Visa.
There is a refundable security deposit of AED 7000 per person.
It’s been 3 weeks after sending all the Visa Exit Stamps.
I’m still yet to receive the deposit back.
Please avoid this hotel at any cost.