Let Mercantile Claims assist you with Timeshare Release
Owners of Mizner Place timeshares often find themselves confined in endless contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract. Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Mizner Place timeshare contracts are entitled to, or have already made claims.
There has been a huge increase in timeshare release enquiries and complaints from customers with Mizner Place at Weston Town Center timeshares.
Many concerns centre on the following factors:
If you believe you had a Mizner Place timeshare contract mis-sold to you or you wish to be released from your timeshare contract, please contact one of our experts at Mercantile Claims or fill in the form below.
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Alternatively, give us a call on 0800 470 3900.
Never again at Mizner Place
Change your Air Conditioning Control System. It does not make sense one control in unit B for both units. We were freezing because someone had the temperature set up at 68 degrees in unit B. We called 4 times so someone came over to set the temp higher. We wasted precious private time because the technician was there to try to fix it. Nevertheless, it did not work properly the whole week.
Change the access to the pool from the Vizcaya building. It is absolutely ridiculous you have to walk on the street and then all the way through the other building passages to get there.
Stop writing the room number every time you ask for laundry soap and towels. It looks and feel cheap. I do not think no one is going to take the towels home. They are cheap and worn out.
The registration room is a joke. It is small. It looks worse than a cheap hotel room in a bad part of any town. Get some more lamps there so the illumination light will be appropriate. I think is time as well to change the decor.
The parking place is another joke. Make room for more stalls, so nobody has to wait to park to register when you get there.
Honestly, as your welcome letter mentioned, I do not get how on earth you earn the Golden Crown Rating. The people or entity checking the property and rooms must have been blind or tricked somehow.
Bedbugs and staff doesn’t care - skip this property
When it’s 4am and you ask the staff person on duty (Lloyd) what’s the procedure after getting bitten by bedbugs on 3 different occasions (thinking it’s a mosquito because you see nothing) and he keeps repeating “well what do you want me to do”, you know you’re getting nowhere. There is clearly a problem with vacation Village Resorts in Weston (both the mizner and Weston properties have issues) but the staff is nonchalant, unresponsive, unprofessional, and less than knowledgeable about a serious concern like this. I’m keeping receipts of everything like the clothes I’ll have to buy, the cost to change my flight, and more.
Avoid at all costs as they don’t care or know enough about the severity of this to do more for their guests.
How about some minimum standards for the room?
Staying at the Mizner (Miser?) property. We were given a “b” unit, one br / partial kitchen. The TV in the unit is a CRT from the ’80’s. We have seen other “b” units with 37 inch flat screen TV’s – a nod to the 21st century.
As the unit has a “partial” kitchen, it comes with a fridge, microwave, hot plate, electric fry pan, coffee maker and a toaster. You’d think, that as there is no oven, they might be smart enough to equip the kitchen with a toaster oven which can serve several purposes, rather than a toaster that can’t even handle a bagel without having it get stuck and burnt.
What a joke!
RCI has to adopt some minimal, common-sense standards for each of their properties so that “guests” who’ve traded their own properties that are very decently equipped, won’t feel as though they’ve swapped places with Ralph Kramden.
Other than that, the grounds are fine, the place is clean and the staff, friendly, though only a handful seem to speak English, once you’ve left the lobby.
Disappointing
We’ve been members of RCI for 13 years and Mizner Place at Weston Town Center is one of our most disappointing experiences. For the first time we reserved a “last call” condo. When we arrived they told us we were in an B unit, which turned out to have no dishwasher and no stove, just two heating pads for I don’t know what. There was no pre-notification that our condo would have such a limited kitchen. The front desk told us that it would notify us if and when a larger A unit was available. Four days later there has been no call.
The sink leaks and the TV in the living room is an old large RCA, not a flat screen as in most of the gold rated RCI condos we have stayed.
As I’m writing this (on May 29) the fire alarm just went off and I have to leave the room.
I returned 40 minutes later when it should have a 5-10 minute pause, but for the incompetence of the front office staff.
The details:
With many guests milling around outside the front desk supervisor and an assistant told me only the fire department could shut off the alarm. They said they had called the fire department twice. Also, when the alarm goes off it instantly registers in the fire department.
I told them to call 911. After a half hour the first fire truck arrived. Ten minutes later the alarm noise ceased. I asked the chief fireman why so late. He said their initial call on their cells was that it was a trapped elevator to which they don’t respond, nice to know about the Weston fire department policy. Also, the alarm only rings at the protection agency, not the fire station. They only responded to the 911 call. So the hotel staff had not known the proper fire alarm procedure. That dropped my rating of Mizner Place to a 1.
Other than that the pool area is nice, as is the furniture in the unit and the surrounding town of Weston FL. And the employees are courteous, lifting my Mizner Place rating to a 2, but certainly unsatisfactory.
Horrible Stay
In reading the other reviews – I cannot believe the positive reviews. Our room was awful – the bathtub had slow drain – staff did what they could, but explained that the building is owned by the owners and funds are limited for repairs.
The entire complex had a faint odour. I was really disappointed. After living in the area and returning for the holidays – I wanted Mizner because of the location and having seen the complex. Never again – and I would not recommend it to anyone.
The only plus was the location – Town Center is perfect for walkable stores and restaurants – notwithstanding – it’s not worth it.
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