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Marriott’s Ko Olina Beach Club Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Overpriced and Staff with Really Bad Attitudes
Really not a good experience at all.
Stayed there one night so cannot comment on all that the facility offers.
I can say I had one of the worst check in experiences I have ever had by a staff member that I have no clue why they put her in customer service.
Came in late and they have 10am checkout, no exceptions.
Beware nothing at Marriott Vacation Clubs for Platinum elite or any elite, they don’t care.
Struggled for hot water and could not get TV to work.
Look at other locations in Kapolei like Embassy Suites or Hampton Inn, or Disney Aulani at Ko’Olina.
We bought at the Ko Olina when there was only one tower – the Kona tower.
We bought and got an ocean front 2-bedroom for years. That whole part of the island was like a ghost town.
The only store you could use was the mini store at the resort.
You had to backtrack to buy a week of supplies. But then this thing called ‘greed’ happened. When we paid off our purchase – they started putting us with a peekaboo view and the parking lot.
When we sat around and talk to other guests they are oceanfront – because Marriott wants them coming back.
Marriott screwed us over and now we’re going to bail.
They charge almost $3k a year – for ‘maintenance’ now that its’ paid off. My husband wanted it – I didn’t. Now he finally knows why…
Was not expecting what I found
We stayed at the Marriott Ko Olina the 1st week of August in a 2 bedroom.
The condo was roomy enough with a small balcony. We were on the 15th floor of the Hale Naia building.
While the view of the ocean was nice if you turned your head to the right the view directly off the balcony was of an ugly industrial plant. Not very tropical or peaceful.
Pools were nice but main pool crowded with many people “saving” chairs. Pool safety patrol did tag chairs that remained unoccupied but I never saw them do any more or take articles off of chairs. My main disappointment was the beach.
I knew Ko Olina is on man made lagoons. However, I was not expecting the water to be so brown, cloudy and gross.
It seemed like we were swimming in a midwest lake.
We tried snorkeling but could not even see through the murky water.
There are no waves, even very few waves past the rock barrier. We traveled to many other beaches on Oahu and the water was blue, clear and wonderful.
I would avoid this hotel if water activities are important to you.
I suppose it would be good if you have very small children and are worried about them in the open ocean. We have teens who were very bored and disgusted by the “lagoon”.
Always a great visit
I would rate this a 4 or even a 5, but I know that management wouldn’t read this, since there is no other place on Marriott Bonvoy site to post comments and complaints.
We are owners here for over 15 years, always great to be back home.
I do have a complaint, this happens on almost every visit, the usual reservation towel issue is still there, didn’t see the pool security that offend, but the biggest problem is in the Naia Pool, the kids to teens just can’t seem to read the signs, this mostly happens early in the mornings (7-10am) and evenings (6-10pm) that kids think they can climb the rocks and jump in, the first night we were in, after a airplane flight in we thought a nice dip in the pool would be great, it was, till not once but twice kids jump off the rocks and landed on and close to my wife and I, I informed them about the signage, that didn’t stop, so after my wife and I had enough we got out of the pool and I called the hotel operator.
Then one morning after our walk and breakfast, we got into the pool, again 6 young kids were jumping from the rocks on the waterfalls, again nearly jumping on us, again I mentioned to them about the signage, a little while later the same kids climbed the rocks from the lower pool and jump into the up pool next to a lady with a small child. Also, kids have been climbing the rocks on the higher hottub as well and playing in the waterfalls.
Other than that, we always have a great vacation and visit home.
Maybe this requires a person roaming the Naia pool from 6-7am till 10pm to watch and control these issues, since it seems to be a constant problem that has been happening for years and still is occurring since the Naia pool has been opened.
Also, I don’t understand charging for Valet Parking for Owners with valid Handicap Placards. On this trip we spent a week at the Maui Ocean Club and they did not charge me for Valet Parking because of the Handicap Placard we have. but at check-in here, I was told that there was a policy change that Owners with handicap don’t get Free Valet Parking. In the past when we have parked in the garage, there is no handicap spots available and some of them have been replaced or moved for Electric Charging stations
I would caution anyone who wants to stay here. I have been here now three times but I found in my most recent trip here the two faced nature of the hotel. Previous trips were great as we got upgraded to nice ocean rooms, but when they say Mountain View they should say parking lot or in the basement staring at a wall which is what we got this last time.
I have 2000 nights and top status possible with Marriott and they bluntly told me they don’t care about status.
So if you have status don’t plan on it being good for anything and I would suggest not coming as the basic level of respect you have come to expect as table stakes will be destroyed.
Marriott you should not allow hotels that act this rogue and disrespectful to your most loyal customers to carry the name.