Marriott‘s Kaua’i Beach Club Timeshare

I own a timeshare at this property, and you will see from my prior review that I love it here.

But since this has become a recurring problem, I felt I needed to comment on this issue. I book my week here annually.

Due to flight schedules we leave at night after 9 pm (late night flights are not uncommon from Lihue to the mainland).

The resort claims to offer something called “linger longer” until 6 pm for $99 but won’t let you know until the day of.

This isn’t very helpful. So I book and pay for an extra day (points or pay) so we can be comfortable the day of our flight even though we will be checking out about 7.30 pm, therefore not staying the night, with the preferred goal of not having to move rooms. Unfortunately each year this is very problematic with the resort.

Because the resort is busy, I book what I can get (one bedroom, guest suite, parlor) and I ask to link the reservations.

Last year or year before I was able to link the reservations, but then got a call on the last day from an apologetic manager before 10 am telling me we needed to move.

I wasn’t happy since I had confirmed at check in that my reservations had been linked and we wouldn’t have to move. We ended up moving once they found a suitable like room and the manager took care of us. This year I was told I could not link my reservations and would have to move. Not thrilled but OK, I get it.

When we checked in I got a late check out of noon and asked that we be able to move directly to our new room on the last day. I was told I would have to call the day before, which I did, and asked that our new room be cleaned early so we could easily switch. I was told check out was 10 am and my new room wouldn’t be guaranteed until 4 pm. I explained I already had a noon check out, would be checking out about 7.30 pm, and didn’t want to just hang around for four hours. I asked if I could have a later check out and that my new room be put on the priority clean list. I was told no. The clerk was less than helpful or friendly, told me they had 800 rooms, they needed to be cleaned in order, they couldn’t tell when people where checking out, and that rooms needed to be ready for those arriving. I explained that I was on owner and Marriott Gold Elite member, and had already been staying there for a week. When she again said check out was 10 and rooms not guaranteed until 4, I asked the point of paying for a room I couldn’t use for six hours when I was already staying there and could I have some accommodation. She finally told me to call back at 8 am. So, next morning I called to ask for later check out and that my new room be cleaned so we could move over. The clerk was obviously busy, said no to later check out, said not sure about new room, but they would call my cell when my room was ready. I called again about 12.30. The gentleman told be there could be no late check outs and my room was not guaranteed until 4 pm. He asked if our things were stored with the bellman, I explained we didn’t have check out until noon, we were waiting for a call about the new room. He told me to arrange to have our things stored, saying the new room was not ready. I asked about when it would be ready, and he said he didn’t know, but we had to leave our unit. I’m going to pay $237 for 3 1/2 hours? I again explained that we would like to move directly to the new room (btw, we were watching the US Open as well). The gentleman seemed unwilling to be helpful. A few minutes later we got a call that our room was ready so we moved over just before 1 pm. Frankly, I felt the desk clerks and “at your service” were not very accommodating. I was paying for the new reserved room, not asking for something for free, and as an owner and already on property that I would have received a little more cooperation from the resort. Very, very disappointing for a Marriott resort to an owner and loyal Marriott customer. We’ve decided we will no longer extend our stays since it has been such a hassle the last few years, although this was the worst.