Let Mercantile Claims assist you with Timeshare Release, Complaints & Claims
Owners of Apartamentos Es Pueto timeshares often find themselves trapped in endless contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract. Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Es Pueto Club Resorts timeshare contracts are entitled to, or have already made claims.
There has been a massive increase in timeshare release enquiries and complaints from customers with Es Pueto Club Resorts timeshares.
Many concerns centre on the following factors:
If you believe you had a Apartamentos Es Pueto timeshare contract mis-sold to you or you wish to be released from your timeshare contract, please contact one of our experts at Mercantile Claims or fill in the form below.
In bad need of repairs, depressing and not what you expect
Traded for a week here in April. Upon arrival. around midnight, there was a note taped to the door telling us to call a phone number.
First, it was in Spanish and second, we didn’t have a phone. Luckily for us, a young man walked by and we asked him to call the number and he helped us a bit. Apparently, there is not a receptionist at the hotel after 7 pm so the keys were left at a neighbouring hotel who did have a receptionist at that hour. Got in the room, decided to try to see internet status, none. Ok, that can wait until morning, no problem.
Beds were in poor condition, old linens on them, they were clean but felt like you were staying at your Grandmas in the 70’s. The kitchen seemed ok, but missing some utensils to cook with. Had a nice welcome breakfast one of the mornings that was much appreciated. Found out from other timeshare traders that the property is managed, but the management team has had troubles getting the yearly fees paid from the owners at the property so that explains why so much is in disrepair or just plain old and outdated/ugly. The internet was available in our neighbour’s rooms, but not ours. It was available in the lobby (more like a college dorm REC room) and was not the hotel’s, but was from free-wifi and was sketchy and unreliable at best. One morning alone in a 20 minute period we lost power (lights, music, everything out) to the lobby 4 times and had to reconnect each time.
Each time the reception man would come and throw the switch again and after a while, we got used to saying the term “Spanish way” as a way of explaining things. I think the most appalling thing we experienced here was an invitation to a BBQ at the property. Nice enough to be invited and we were happy to meet others there. The dinner was nice and fun and I noticed that all the management (sales) team were there. Sangria was flowing and all seemed to be having a great time. Then one of the management team came to collect from us. He asked for 17 Euro each! I was shocked and a bit confused. I’ve never been invited to a BBQ where I’ve been expected to pay! I paid the euro, but the more I thought of it the more I became upset. I would not have chosen to spend THAT kind of money at THAT place for dinner. Many more places around the area deserving of my euro.
The location is fine, right on the marina, and a huge children’s park at the front of the hotel. If you have kids, then this might work well for you, otherwise stay clear.
On a positive note, there is a little cafe straight out the front of the hotel (go left to get to the marina entrance, then the first cafe you come to) on the marina. Its the first cafe you’ll come to and I think the name is Bahia del Mar, or something similar. Family owned and run and great tapas and sangria. Very reasonable and so close to the hotel when you have had one glass too much of the sangria!!
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Lovely situation but apartment dated
We went there on an Interval International exchange from 1st to 8th October.
The resort grounds are lovely and it is very close to the beach/promenade at Santa Eulalia which is lovely with lots of bars and restaurants. The apartment itself was dated with furniture that we had in our home resort in Spain in the eighties.
While it was big enough for 2 of us (1 bedroom) I would not have liked to have had to use the sofa bed to accommodate more people. The kitchen was tiny with no work space and any food preparation had to be done in the living area.
There were no facilities other than the pool which was very clean. I liked the area and would like to return but I would not return to this resort as I do not feel it is up to the normal standard I expect from I.I
GREAT LOCATION-BUT READY FOR REFURB
We stayed at Es Puerto 11th-18th Oct 2014 in apt 208 booked as a bonus week with Dial an Exchange. The price we paid for the rental was very good so no problem with DAE.
The location of Es Pueto is great being next to the Marina and front apts have great views.
Our apt had side view over car park but at first sight looked spacious and clean. Furniture was dated but this was not a concern.
However, we soon found one of the toilets would not flush so we told Benito on reception and he sent someone straight away.
They tried a few times but could not resolve the problem which was clearly very dated fittings.
The only way to flush was to fill a large water bottle and to pour it into the basin whilst pressing the flush.
The door on the toilet also had faulty lock and we had to call Benito to open the door which had locked itself.
We were offered another apt-407-but there was a terrible sewage smell in the toilet so we stayed in 208.
The staff on site were very good. Benito is a mine of information and always very friendly. The Cafeteria on site is good and offers food and drinks during the day at reasonable prices.
Maid service is 5 times/week but we did find loads of dust and debris under the beds when putting the cases under. The rest of the apt was perfectly clean.
Also because the apts are quite old noise insulation is not great and it was noisy at times but this is quite common in apt blocks.
In summary Es Pueto has a great location-great staff-and good sized apartments. If refurbished with modern plumbing they would be top class and even with the issues we had we would not rule them out for a future visit.
Santa Eulalia is a nice resort with lots of places to eat especially if you like Tapas.
For good quality drinks at reasonable prices and very friendly service you cant beat the Queen Victoria Pub-give it a try.
We used taxi transfers from the airport rank which took 25min and cost 40 Euros with tip. Benito arranged return transfers for us at the same price.
Nice location but no ‘state of the art conveniences’
The location overlooking the marina of Santa Eulalia is quite nice but unfortunately, maintenance of the apartment and the building is long overdue. It seems clear that no money is invested to keep up the quality of this ‘resort’, which is particularly visible in the kitchen, the bathrooms and the resort facilities. The reception is open till 5 pm (except Thursdays and Sunday afternoon) and is manned by one gentleman, who tries to make the best of it. Compliments to him.
Not fancy
This is a very basic condo, not a luxury resort. The pool is nice. It’s right downtown so you can walk to lots of restaurants. The town is like a little city, very built up. Not what I was expecting. It is hard to find the condo but if you look for the hotel next door you can find it. If you need information, email recepcion@espueto.com. Benito is very good about responding. It’s hard to find anything online, including how to get there.
Basic fitness equipment. The Internet doesn’t work very well but if you walk around, you can find reception.
You can park in an empty dirt lot next door. Fine for our purposes.
Overall, the island is nowhere near as nice as the Caribbean and a long way to travel. It’s overrated.
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