We attended Elmers court as a group of girls for a friends 30th, for a chill out day in the Spa and afternoon tea we travelled a long way in terrible traffic.
On arrival, it looked amazing but it slowly went downhill from there
We were unable to pre book in for a spa day as no availability but we’re told we could arrive on the day pay £15 and use the Spa On arrival to the SPA we were met by a guy on reception who really didn’t enjoy his job and made the booking in process very uncomfortable.
Unlike other spa’s we were told no drinks were allowed, one towel per person and we had to beg for robes and slippers It was clear we were an inconvenience! At this point I shall stop using the term SPA this is not a SPA it’s more like a small time leisure centre with horrible dirty changing rooms a below average pool that had so much chlorine in we couldn’t swim for more than 20mins.
The steam room was fine the sauna had no lighting! One of 3 showers had hot water! Am so glad there was no availability for the more expensive spa day, the £15 we paid was too much! A very expensive swim !!!
The steak bar – we got a drink from here, again no friendly service we ordered 5 glasses of prosecco paid and then she disappeared after some time arrived with all different sized glasses and informed us as that was all they had as they had a wedding!
We booked for afternoon tea at £19 per person we were shown to our table which was nice, but then waited ages eventually we were served and the waitress was the first person who smiled at us.
We asked for a jug of Pimms to which we were told we would have to walk all the way across the resort back to the bar, as the bar in the Manor House was closed, however when we asked if she would be able to get it for us she did agree
Then arrived the food one 3 tier stack of food for 5 adults at a total cost of £100 They could have only used 4 slices of bread in total, and not enough for one of each item per person which is pretty much standard with afternoon tea!
The food itself on the plates looked untidy and rushed. Having been to so many afternoon teas at varying costs this is by far the worst I have seen!
We questioned our waitress as to whether a second stand would come out at which point she became defensive and was adamant this was the correct amount, we were not happy and asked to speak to the manager
We heard our waitress tell the manager “they are moaning ” The manager asked what was wrong we explained and he said he would organise some more food, however, at this point, we had had enough!
We informed reception and left! Rude staff, rubbish facilities and overpriced food ruined what should have been a lovely day !! I really wouldn’t bother!