Castillo Beach Bungalows

Writing this review while currently staying at Castillo Beach.one and a half hrs to check in .

Given a map with scralled directions on.

When I found the bungalow not impressed.

The first view, broken tiles and missing tiles on the veranda with grout missing(trip hazard).front door unsafe due to broken slide bolt.

Dated room with bits of lamante missing or hanging off the cupboard doors.power sockets with charged points.bathroom with dated shower with silicone missing or moldy.2 towels.

We spkoe to a couple of ppl who has paid a lot less the us and were in superior bungalows and were fine.

Went to inform reception and asked to be moved.was told no we are full which was an obvious lie as I checked on line and superior rooms were still available.

Reception told me to contact your travel agent.

To sum up dont stay here plain and simple. Me and my wife are bumping up with some other family members here for the rest of our stay.

Wouldn’t go… the worst place I have ever been

Lovey place Caleta de Fuste but not Castillo beach bungalows, cockroaches everywhere no joking nightmare had to put towels at bottom of bedroom door at night to keep them out

Rooms stinking and fridge awful … tried to change to another hotel but way to expensive

We were dubious based on other reviews but went with an open mind. There are at least three different sets of apartments under different names. Which were Castillo Beach Park, then the Moon and Lake.

I think they’re all of the differing standards even within the same sections.

We had a one bedroom apartment in the Moon which was tired scruffy and just careworn and in need of some TLC.

We were self-catering and really glad to be based on the info we had received from other guests.

The resort itself was fab and around 12 euros in a taxi will definitely be returning. But even on a budget, I would advise you to avoid this accommodation.

We paid £250 for a week and feel like it wasn’t even worth that.

The bath was grim and had been continuously painted over the walls were scuffed and dirty and the beds were solid as a rock.

We had a fab time despite our grim apartment.

Generally, I won’t complain working in customer service myself I know it’s a tough area to be in but if a service is okay or indifferent I won’t say anything but wanted to ensure people get a real perspective.

I have just returned on 2/1/18 after spending 2weeks in this dreadful place I paid & my invoice stated I was staying in Castillo beach park bungalows

On arrival they told me I was being put into moon I got room 24

I opened the door to disgusting smell, the fridge was totally rusty, the couch in the living area was broken in the middle & the cover was absolutely filthy

The bedroom was depressing to look at so I got other room no 35.

I opened the door yet again the stale smell of mould, disgusting.

The fridge was  better, the couch disgusting

The toilet shower curtain mouldy, disgusting

Leek constant in the toilet

The bedroom has never had any DIY on them since they were built in 1928 the so-called mattress protector has never been washed the pillows have all the head marks on them from other guests, also disgusting

The warm blankets have disgusting brown stains on them  stinking the cupboard

Under kitchen sink, the constant smell of cats piss

The curtains in living area & bedroom, when you draw them close the dust flies off them the furniture never been updated at all

We even took sunlounger from pool & made beds from them too try to have a sleep, the beds are so bad

We have a backache from them

We went to the supermarket to buy cleaning stuff to clean it ourselves. Cleaner never in the 2 weeks we were there

2 thin towels every 3 days

Had to ask sheets to be changed after 7 days maid gave me them & had to make them ourselves the pool area is the place to sleep to be safe from what you can catch from inside the bedrooms so please please stay somewhere else

We have just returned from our first visit to Castillo Beach Club.

If you are a timeshare exchanger, as we were, be aware that the only part of the resort that has timeshare accommodation is the “Lake” section. The others are all owned in the conventional manner and let out. The Lake section is convenient for the reception, tennis and gym and you can still use the other pools and restaurant etc. I believe that the Lake section is the only one with wifi in the apartments and it is the only section with a gated security fence around it. The beach and town centre are a fair walk away – I suspect most people would take a taxi.

The apartments are all single storey bungalows set out in a village style and look very nice. They offer acceptable 2 star accommodation. The pool area is very pleasant.

Sadly, I have to report that the resort is tired and in need of extensive refurbishment. The apartments are also not built to withstand the rain that inevitably occurs in winter, even in the Canaries.

The electronic key cards to the access gates were very hit and miss. We found that the gates were often propped open due to the frustration of fellow holidaymakers.

The TV had no British channels and the wifi was sporadic. The landline telephones were inoperative throughout the resort.

We knew that the weather was going to be poor at the start of our holiday, so it was no surprise that it rained the day after we arrived. This resulted in extensive flooding on the site.

Our daughters arrived on our third day and their bedroom flooded overnight. We reported the flood and expected some action, but all we got was a man with a mop and bucket the following morning. We hoped the rain would cease, but the following night was worse. More mopping and hoping for better weather and still no apology or offer of a move. The rest of the apartment was still unflooded, but the atmosphere felt damp. The final straw was when one of our daughters was injured by a curtain pole, which came out of its wall fixing due to the dampness in the plaster making it insecure. We reported this accident, but received no apology.

On the Sunday morning we again contacted reception and were given the keys to the next door apartment. When we inspected this, we found that it also had water and damp walls in the second bedroom but that the rest of the apartment was relatively dry. We moved the girls into the main bedroom of the second apartment, thankful that we all had somewhere dry to sleep.

On the following day we received a curt note summoning us to reception, where we were told very brusquely that we could not keep this arrangement. We were expected to move ourselves yet again, to a further unspecified apartment, which may or may not be dry. Having moved ourselves, then our daughters in and around in the space of four days, through no fault of ours, we were reluctant to accept this. We felt that the resort should give some customer service and at least allow our daughters to stay where they were until they left three days later. The receptionist was smug and offensive, refusing to discuss the situation reasonably.

We asked to speak with the manager, Janira Tobio. She agreed that we had been badly inconvenienced and apologised for the lack of tact and understanding we had been shown. She at last promised to make arrangements for us all to stay in our respective apartments.

The most disturbing feature of our conversation was that the manager made it clear that the apartments are not built to take rain and that flooding is commonplace at the resort whenever it rains heavily. I am sure that no-one would reasonably expect to add a flooded apartment to the disappointment of poor holiday weather, but we were asked to accept that this was a reasonable attitude. You decide