This place was horrible. We stayed one week during April.
I and my friends arrived at this place at 12pm, the room were outdated and the bedding in the small room was disgusting, there were stains on the sheets. We had to walk up a steep hill with our suitcases and when complaining at reception only the security guard was working and offered to get new sheets from a different room. These sheets were also disgusting .
We were told this place would sleep 7 people yet we were placed in an unfurnished room for 5 people. Totally not happy, we phoned down to reception again who told us there were no rooms available.
The hotel rep called us inviting us to have a sit down bbq in the restaurant. The bbq turned out to be all Spanish food which only included different fish and seafood dishes and no bbq unless you count chips and salad as a bbq.
My friends and I ended up having to pay a load of money for something we did not eat as some of us were allergic to fish and seafood.
The rep was very friendly and invited us to breakfast on Thursday but the day before Thursday phone to say she overbooked so we had to change our plans and have breakfast on Friday. During the whole of breakfast and 90mins after she tried to get us to trade our week at Westgate for this place and ended up showing one of the new rooms which she said had been free all week and did not know we complained about it.
The internet connection which i paid 15 Euros for only worked at 4 in the morning which was a waste of money and time. The supermarket was closed for refurbishments’ and the drinks were overpriced. Some of my friends asked if there was a football pitch on site to play on.
The reception told them it was just down some steps but still on the resort.
The football pitch turned out to be 246 steps and then a 15 mins walk. The football pitch was also not owned by the resort but another resort which was closed for the winter.
The football pitch ended up being closed, locked with uncut grass.
There was a lot of building work going on at this resort which did affect our stay as there was too much notice and material left around the resort. Also the washing machine, tv and cooker did not work correctly.
The washing machine took about 3 hours for one load of washing, the tv only showed on English channel which was sky new and the cooker burned half of the food and left the other half not even cooked.
The bathroom was unclean when we arrive and only the day after it was cleaned one of their cleaners.
The gym also was not very good as all the equipment was either broken or did not work. Looking at the website for this resort, it is nothing like it looks also my friends and I felt pressured by the rep, her husband and their 13 year old daughter.
Looking back at this resort now, my friends and i would never stay in this place again and we were very disappointed by it.