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Grand Holidays Club Atlantic Garden Beach Mate Reviews
BUILDING WORKS RENOVATIONS!!!!
We have just returned from ATLANTIC GARDENS after a very stressful 2 wks due to building works and RENOVATIONS taking place around the complex.!!! The full bottom floor below our apartment was ripped out during our stay and we had to endure constant hammering /banging drilling /Dust /Noise. On complaining to reception staff we were told we shouldn’t be in the apartment during the day.
But obviously that’s the reason for booking self catering accommodation to be flexible .
We also couldn’t use pool area because of the noise and had to vacate our apartment from 9am till 6pm every day and use nearby oasis Dunas complex..
We were offered a move to other downgraded apartment but noise could still be heard around complex so wasn’t any point in upheaval..
I feel jet2 should have informed us of the RENOVATIONS but still no sign of anything on their booking page which other Holiday companies have posted …
BE AWARE!!!!if thinking of booking these apartments as RENOVATIONS are definitely not completed.
Who only paid £500 per couple
Arrived to find we were up 3 flights of steps not a plus with a small child and pushchair 3yr old to be put on pull out bed in living room which we didn’t expect either so 1 week sleeping between us in bed, doors open too easily from indoors and balcony doors can just be pushed open from outside when locked, accommodation needs an overhaul was quite outdated, beds are solid no sleep for a week and for self-catering you cant fit 2 big pans on at same time.
The kitchen full of ants and had roaches in the bathroom by last day, they did say they had sprayed whilst we were out but it didn’t get rid, the pool is beautiful and staff are lovely lifeguard fantastic and funny great with kids too.
Not too far from the main strip stayed 1th – 18th June no entertainment and local pubs not good for small children
Atlantic Garden Beach Mate
Grounds were lovely, staff at pool bar lovely, Nico’s the lifeguard excellent.
Room very poor.
When arrived it stank of stale smoke and bin in the kitchen full off cigarette ends. needed to frebreeze the room and bought candles to counter act the smell. room quite dirty and more cockroaches than should have been.
Quite used to the odd cockroach but there were 7 1 morning and quite a lot of ants. there are works going on in the grounds so I expect this is why we never had clean water to bathe also.this was a cheap holiday for us so we thought u get what u pay for and these are things the hotel could do nothing about so did not complain.
Atlantic Gardens, Correlejo
On first appearances these apartments were everything that they looked on the Jet2holidays website until we opened the door of our apartment, it was not the best.
The apartment itself could have done with a lick of paint and just generally a very good clean, I’ve stayed in a lot of apartments, I never complain about what I get but this, unfortunately, beat everything I have stayed in. We stayed as a family of 3 and the hot water always ran out when we were all having a shower, ants were also a big problem inside even though we never ate in the apartment always outside on the terrace.
If the owners looked after the inside of these apartments as well as they did the Pool area and the grounds these apartments would have been ideal. They are situated 10 mins from the main strip where there are numerous restaurants, shops and bars, there is also a little shopping centre next door to them with a couple of restaurants a supermarket and shops if you didn’t want to walk too far.
3 weeks of Hell
We have stayed several times at Atlantic Gardens (Corralejo) over the years, so decided we would stay again this year. What a disappointment.
On our approach to the Apartment 280 we could hear and see building work going on in the apartment below us 180. As we were there for a 3-week stay, we hoped this work wouldn’t last long. It lasted the WHOLE 3 weeks of our stay, from 8 am on a morning to sometimes 7.30 pm at night and was still going on when we left. The builders didn’t seem to care that people were staying above and would block the stairs to our apartment with circular saws, ladders and even a fire extinguisher was left for several days on the stairs leading to our apartment. Any complaints just fell on deaf ears.
As for the apartment itself, it looked nothing like in the pictures we booked, the first thing that we noticed was 2 large pieces of foam stuck under one of the sofas with pieces torn off, The fridge freezer was just a normal fridge, there were no sunbeds on the Balcony as advertised we did tell the agent about this and was brought 2 folding chair things that were far too low for us to use ( we are in mid 60s).
The cutlery was rusty as were hinges on the cupboard door under the sink.
There were 2 saucepans a small one and medium one, so how a larger party would manage I don’t know. The Shower was a joke too, held up by a plastic tie but kept sliding down and the water was hitting the wall rather than me.
The plastic sheet on the bed was like laying on a bag of crisps and woke us up each time we turned over. The Towels that were provided were so thin you could see through them.
There was absolutely nothing in the cupboards for washing up etc as has been left in all other apartments we have ever stayed in. There was ONE toilet roll to last us 3 weeks. Normally when we leave an apartment we will leave anything we think may help next holidaymakers, but as we were left nothing, we decided to do same ( didnt know if cleaners would take) the woodwork around doors and windows was rotted, and there was a tatty plastic tablecloth on a table on the Balcony. The list goes on. Would I stay at this apartment again?? Definitely NOT
Looks can be deceptive
We first saw this resort last year in 2016. We were shown the refurbished show apartment which looked impressive.
We went back this year end of March 2017 for a week. We were not impressed by the end of the week. Badly designed, shocking workmanship and poor housekeeping is why these apartments have a huge pest problem.
We had temporary room the first night as the room we had been allocated had some issue. We were moved next day and sure enough the next day we found out what the issue could have been. I spent an hour dealing with an ant infestation. I mentioned it to a member of staff in reception who dismissed it as if it was nothing. I do not go on holiday to be a pest control technician. Every day for the remainder of the week, we had ants everywhere.
Housekeeping only came once, they didn’t make beds, they simply replaced eiderdown neatly to look as though beds had been made so no bedding was changed all week.
Had to have kettle changed as it would not switch off automatically which meant plastic handle got very hot to touch.
WiFi is NOT FREE, one has to pay, One can get free wifi in some of the bars and restaurants in the nearby town so why not at a resort?
Sewage smell is another issue which again nothing is done to rectify the problem.
Two apartments away renovation work was in progress which obviously has banging and drilling noises. One does not go on holiday to have to listen to that.
The apartment we had was reported to have been refurbished but large holes are not filled in, which is an ideal place for pests to get in.
The shower, although had good pressure, was not good in that the head had a holder fixed to the wall but was not secure. I had to adjust it for my wife as she could not reach it to adjust it herself. Showerhead holders should slide up and down on a vertical pole so that anyone is able to adjust it to their height.
Whoever designed the socket layout needs to go back to the drawing board. The apartment is supposedly for up to four people, a double bedroom and the bed settee in lounge area. We had to move the dining table against a wall which meant losing a seat place to accommodate the toaster and kettle as this was the place where available sockets were sited. The kitchen has one socket, which had the microwave plugged into it and it is sited behind the microwave. One could argue that the microwave could be unplugged and use that socket for kettle or toaster, but where do you put the microwave?
It is a shame it was not better because the town is so close to some really nice bars and restaurants.
This review is about an apartment NOT on the ground floor so I cannot imagine what the ant problem would be like for a ground floor apartment
In a country where there is a constant high temperature, we were surprised that air conditioning is not available.
I cannot recommend this resort