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Embarcadero Resort Hotel & Marina Reviews
Save your money .. False advertising
The room was so bad we could not sleep in it.
The smell was vile, the carpet so badly stained and dirty, picture frames broken on walls, furniture stained.
Looks nothing like the website photos.
I had booked a King suite and it did not come with what was advertised. When we complained the manager said we could upgrade but at a price. Got travel agent involved who managed to get us the upgrade but that wasn’t much better and not worth the money.
There were bait traps in the room, stained beds and couch and so outdated that it was out of the 70s.
They need to do a complete overhaul of the hotel or charge half the price and show what it really looks like on their website.
Do not stay here if you want hot water.
Absolutely horrible! We booked a 4 night stay, with 24 hrs we had no hot water.
We had no hot water in the bathroom. We had no hot water in the kitchen. They made us aware of the problem by placing a note on our door stating they couldn’t address it until the next day.
However, It was not fixed the next day, nor did they give any explanation, apology, or reach out & contact us in any way. We had to inquire.
Unfortunately, they could not move us. So for 3 days & 3 nights the same story, and absolutely no hot water.
They were not willing to give any type of compensation either. Unbelievable!
Rude Staff in the absence of Management
During Valentine’s night, several guests were in the hot tub and pool area enjoying our evening. The pool guide decided at 8pm that it was time to kick everyone out and treat the hot tub with chemicals that required us all to leave the hot tub area. His attitude and treatment of us was the height of rudeness I have experienced from a hotel staff member.
When I went to the front desk to complain about his treatment, I learned that the last manager left at 5pm. Ronnie, an interim manager, tried to help with the situation only to have the pool staff undermine her authority as soon as she left the building.
I have never experienced such a lack of respect from hotel staff and a complete absence of management. I cannot say that I will return to this hotel only to be treated this disrespectfully again on Valentine’s Day.
wont be back
Checked in through our timeshare at a “sketchy” off site location. When we got there the first impression was not good. The building we where in was old and in real need of repair.
Once we got to our room both my wife and i were pleased with the cleanliness of the suite and the view. The furniture is dated bur have seen worse. We only got a studio as we were only planning on a one night stay, the space was fine for us.
The problem arose when I could CLEARLY hear the people in the next room through the connecting door. They were not being loud and the tv was not an issue, however was concerned enough about what the night may bring that we left.
Upon checking out less than 90 minutes later the lady who checked us in commented on the fact the door is an issue. Thing is i NEVER mentioned the connecting door so to my thinking, this has been an issue before. Regardless we will not be staying at this property again.