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Beachwoods Resort by Diamond Resorts – Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is a selection of reviews and comments received from owners and guests of Beachwoods Resort by Diamond Resorts. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
My family and I booked a single bedroom suite at the Beachwoods Resort in Kitty Hawk, NC. Upon checking in, we were informed that a room was not available to us because some of the rooms had maintenance issues and because two separate owners decided last minute to stay the same time as our visit.
Beachwoods’ solution was to place us in a two double-bed room at the Baymont Inn & Suites “two miles away”. The manager added that my family would still be allowed to use the amenities at the Beachwoods for the duration of our booking, of course with the additional resort fee that comes along with the amenities. I asked if I would be compensated for the hotel change and the response was that I would not have to pay for the room at the Baymont Inn & Suites.
I figured that was a given since I was already being charged over $300/night for the single-bedroom suite I was not getting to use. I might add that the room at the Baymont Inn & Suites was listed on line for $139/night. I have yet to hear about or receive a refund on my accommodations. To add to the inconvenience, my son and I went to use the fitness center the next day but needed a room key to enter.
We went to the front desk where we ran into the manager, again, and explained that we would like a key to access the fitness room. Her response was that our room key should open it. I explained to her that our key from the Baymont was of no use at the Beachwoods.
It was apparent that we had already been written off by her as a problem that was dealt with as opposed to respectable clientele trying to make the most of an awful situation.
This resort showed no empathy, no professionalism and I would highly discourage staying here unless you have a week to stay and the time to spend at one of their time-share recruitment seminars.
Better than expected, still needs some work
The units were comfortable and clean. Looks like still remodelling.
The mattress in the bedroom very uncomfortable. Limited kitchen appliances and mismatched silverware and glassware. Deck was covered with leaves and debri.
Laundry area shared with other unit on floor.
Had to pay $25.00 a day upon check in for indoor pool and fitness center.
I think it should have been discounted for off season since it was cool and windy during our stay and outdoor pools were closed. Nature walks leave a lot to be desired.
Not many on site resort activities and no wifi in units. You have to pay for wifi!
Very close to the swampy area so I can imagine during the warmer weather there will be many bugs to contend with. No restaurant on site but close to many! Minutes to beach, restaurants, Kill Devil Hills, Wright Brothers Museum and about 45 minutes to Cape Hatteras Lighthouse.
Walmart and grocery store very close by.
We still enjoyed our stay at Beachwoods but feel there’s room for improvement.
Enjoying Beachwoods Resort
There are some young ones upstairs but minor annoyance. Rooms are very nice, everything works well and adequate for our week stay.
Big TVs and wifi. 3 bedroom was an upgrade but really only needed 2. Washer and dryer are full size. Location is great and near Walmart for in house food and restaurants up down the road. Near Wright Brothers National site which is why I am here.
Too bad there’s rain but still enjoying things.
Probably try out the indoor water pool and hot tub both of which are massive as in water park. Mo’s has 3-6 happy hour for taco’s wings and shrimp which was great.
Haven’t needed any service yet for anything.
Place is clean but I expect nothing less from Diamond.