Diamond Resorts Complaints & Claims

Always avoid Diamond Resorts!

Booked a one night stay through Priceline while travelling Florida. After checking in with a normal process I was hammered for 20 minutes about timeshares.

After respectfully declining I assumed it was over. Checking my credit score,(as I often monitor it) I was surprised to see an inquiry from Diamond Resorts International. I did not authorize this nor gave them any info as it was booked through Priceline.

Ever since then I constantly get phone calls from all types of timeshare company, so this place obviously sold my info. I recommend avoiding this place even though the rooms were nice, it’s not worth the headache.

Just Say NO to Diamond!

We have owned at Diamond Resorts for over 20 years.

After many years of attempting to stay in their different facilities, they seem to always be supposedly “booked” for their owners.

They keep rooms open for public so they can sucker you into buying.

We have always used day passes for the pool at many different locations, but apparently, that is not is not allowed any longer as well. The manager at Sedona Summit “Seth” refused to let us use their pool for an hour.

The rooms end up cheaper booked through priceline or holtels.com than what they even offer the people that paid good money for them.

Scam

This is connected to Diamonds Resorts International which is a timeshare, annual high maintenance fees, high-pressure sales pitch.

All just to get you hooked and once they get you signed up they don’t care about you.

So don’t fall for this scam.

Lost a lot of its appeal

I first stayed at The Alpine Club with my family in December 1994 when we had a skiing holiday in Schladming. Now 30 years later and with fond memories, we spent a week there in September and sadly we were a little disappointed with some aspects.

The hotel is certainly all about position with a magnificent view of the Dachstein across the valley (if you have a front facing apartment – otherwise it is a view of the backyards of some adjoining houses) and it is conveniently close to the village, but you will need a car.

I have got older, but so too has the Alpine Lodge and it has now lost its place to newer and more sparkling and customer-centric establishments in the area – and gone is the buzz and attraction that it had when it was the “in” place in Schladming. It is now more of a quiet retirement lodge!

We skipped the restaurant which looked pretty dowdy and expensive (and there are some excellent eating places in the village and a little further up the hill)

I am sure that the “shop” next to restaurant is still trying to sell the same jar of jam and the potato that it had on its shelf 30 years ago and is not really the “convenience” that it claims to be, one still has to go down the hill to one of the excellent supermarkets if you need a bottle of milk or a fresh loaf – I don’t know why they bother with this at all?

Sadly what used to be quite a great pub downstairs which used to be a hive of activity is no longer operational and the “games room” shouldn’t be – it is in a bad state of disrepair.

The various comments from guests around porters/or a trolley are very valid, people can arrive from the hotel from all round the world and it can be just one stop on their travels such as ourselves and we had to battle with four suitcases . I have read the arguments from the hotel management, but surely a simple trolley is not beyond the stretch of Diamond Resorts International?

The furnishings in the rooms haven’t changed over the years and still attractive and functional but apart from changing the towels every two days or so, the room cleaning service is very minimal.

The Alpine Club is still all about position, position, position – but it has lost a couple of stars in my book

Diamond Resorts Time Share made at the Red Lion Kissimmee,

bad points- Diamond Resorts in the lobby

They offer you discounts on Disney tickets and other things, stay away, I REPEAT STAY AWAY, high sales tactics, we were there for 5 hrs and Racial remarks, wait till you do not get the vacation packages, they can become very rude. I have tried to contact them and they just keep passing you along to other people that will not help.

” Your partner must not love you if they can not commit to a vacation package, how can they commit to a life with you” is something they said. unbelievable !!!!!!!

Absolutely disgusted !!

My family and I have been members since 2000 and I can honestly say this is the only time I have ever felt that the 2 lady reception people were rude unhelpful lacked any customer service.

The apartments are what you would expect from Diamond Resorts good quality even though we were told we had a newly refurbished apartment the microwave was certainly not new and was rusted, so much so the paint was coming off, the knife block knives had rust on them.

The shuttle bus is ideal so you get additional shopping, when we arrived we expected to be able to get few bits however the shop was closed even though we were there within the opening times. My husband and I called another 3 times whilst there (during the day) and found it closed. Never tried the onsite restaurant as the food didn’t look to be to our liking and was rather expensive.

I can honestly say one of the male receptionist was extremely helpful and nothing seemed to be too much trouble, the maintenance personnel were friendly, even though work was being carried out it was not intrusive and the grounds were kept clean and tidy.

Maid service is not daily not a problem for the cleaning however fresh towels is luckily we were in a 1 bedroom so had 4 towels and thought the bedding should have at least been changed once!

Overall I very disappointing holiday and will be giving feedback to Diamond Resorts.

Very Upset, treated as second-class travellers

I am a Diamond Resort member of 17 years and have a substantial investment in this company as a ‘Club Select’ member and, up to now, have been satisfied with all of the resorts we have visited over the many years of membership, ironically including Los Amigos!

I booked a week with Los Amigos from 12th -19th June 2014 and the treatment that both she and her boyfriend received was dismissive and unreasonable. They are both responsible adults but because they are polite and well mannered they were taken for granted and not afforded the respect that consumers should receive.

Basically, they were abandoned as soon as they checked out with 10 hours to kill before their flight.

Their requests for a shower facility closer to their departure time was refused without even the promise to try and resolve their problem.(Although as a regular traveller with Diamond resorts I know the facility exists!)

They were told that they had to shower in the hotel lobby restrooms!!! Unbelievable.

To add insult to injury the hotel immediately stopped their prepaid (by me) wi-fi !!! Why on earth did they do that when they knew that the flight home was 10 hours later?

I had planned to take my whole family back to Los Amigos in September but will go elsewhere because My daughter will not go back there at all.

From a Disappointed Non-Member

There are 3 issues about this resort, 2 of which I knew from the moment I made the reservation, which would prevent me from staying in this resort ever again. It was not a pleasant stay. Keep in mind, I stayed here on a 1 week timeshare exchange.

Issue # 1 – no air conditioning. I knew this before. The confirmation clearly stated this. But I made the reservation anyway. After all, my room at home does not have air conditioning. I only have a fan (which the resort has as well) and I sleep very comfortably. But I stayed in August when the high temperatures for the week was between 38-40 degrees C. The fan provided was quite weak. As a result, I didn’t have a good night’s sleep all week. On average, I slept for 3 hours each night and every time I woke up, I was in a sweat. There are air conditioned rooms across the alley in Palazzo Soriano which they own as well, but each night, according to the receptionist, they were fully booked. They really need to invest in portable air-conditioners.

Issue # 2 – located on a steep hill. I knew this before. The confirmation says this as well as ALL the reviews on Tripadvisor. But I made the reservation anyway. The problem is, once I got there, I found out Soriano nel Cimino, even though quite beautiful, is also extremely hilly. I took public transport (bus) to get there and from the bus stop to the nearest adjacent street to the resort, it was 110 steps straight up zig-zagging up a steep hill. From that street, there was a steep incline (no steps) straight up. Sure, they told me to call them from the bus stop and they will fetch my luggage. But I still have to walk all that way in 38 degree heat!

Take issues 1 & 2 and it adversely affected my desire to even go out and explore. Normally, I don’t have a problem sightseeing in Italy during the summer. I was in Ischia one summer and it was hotter there than this past week in Soriano. But I still enjoyed exploring because I knew, after a day of exploring, even in the heat, I was coming back to an air conditioned room. Not so in this resort. The thought of walking up those steep hills plus a hot room to return to really dampened my desire to even go out.

Issue # 3 – housekeeping. When I checked-in, I was given a cleaning schedule for the week. Cleaning schedule? Apparently, in this resort, rooms are cleaned and fresh towels given every other day with the bedsheets changed twice during the week. I checked-in on a Saturday so on Monday, I placed my used towels on the floor, as instructed.

When I returned Monday night, after a full day excursion, I came back to a room untouched from when I left it that morning, with towels still on the floor. Since there was no air conditioning, the only relief I was looking forward to was a long cold shower, but of course that was not to be because I didn’t have clean towels! What happened?

Apparently, the cleaning schedule I was given was for Diamond Resort members and regular guests only.

Because I was on a timeshare exchange with Interval International, they have a different cleaning schedule where they clean and change the towels every 3 days, and they change the bedsheets once, supposedly mid-week (but in my case on Friday, the day before I checked out).

This meant that for 6 nights, I had to sleep in the sweat stained sheets I slept and sweated through the night before. This just added to the discomfort I felt.

After Monday, because I was so angry about not having been told about this different cleaning schedule, the reception wouldn’t answer the majority of my phone calls.

If I needed something, after 3-4 unanswered phone calls, I had to go downstairs and ask them in person. On my last full day (Friday) I was assured that my room would get a complete cleaning.

When I returned Friday afternoon, the kitchen rubbish bin was still overflowing, the way I left it. Apparently, in this resort, if you are not a Diamond Resorts member, you are treated differently….quite unprofessionally.

Let me just add that as a non-member, I had to pay for an internet connection. For Diamond Resort members, it is free. No problem. But the connection was very slow.

Positives: The kitchen was fully equipped. There was a complimentary litre of mineral water waiting for me in the fridge. The room was clean. I got a “frescoed” room with a view of the alley, but I’d much rather have had a room with the castle view. And one night, when I asked for a tomato and lemon, the receptionist picked them from their garden and gave them to me, no charge. Thanks for that.

But I will never come back. When I go on a timeshare exchange, I expect the same service and courtesy a member gets. After all, I pay the same, if not more, maintenance fees.

Wow how things have changed.

I am a Diamond Gold Member and have been coming to the resort for the last 5 years, it has always been one of the best holidays with no complaints, The only reason i am writing the review is because the standards have dropped and the staff are not listening. Upon arrival we were meet with dirty toilets and unclean floors in the room.

The heated Swimming pool has not been heated for over a month with an excuse they are waiting for a new pump, Children that are brave enough to enter are coming out with cuts due to broken tiles.

The restaurant has recently been taken over and the service is terrible, took 45 minutes to get a drink and a further 45 minutes to get a breakfast. Some families have given up waiting as it was taking 50 minutes to get a croissant, not even busy at the time!

Staff are to busy chatting to take orders and clear tables.

Apparently voted best Diamond Site in Europe last year, Hope the site manager is reading this as it won’t get the vote this year, not unless the rest of the sites have dropped their standards.

Dewy

A really great Hotel with all the bells and whistles.

The GM was fantastic really tried his best to make us welcome and accommodate us. We had booked a SCUBA DIVING holiday through an agent! Well sorry for us the closest Dive site was Pemba and that transfer was 250 USD per day!!!

The Dive operation that we had booked through went on holiday so they had to find another operator, pure disaster the worst run Dive shop ever!!!

Diamonds Mequfi was great and their staff fantastic, food drinks etc also great. Well situated but definitely NOT to dive.