Club La Costa Sunningdale Village resort in Tenerife
Let Mercantile Claims assist you with Club La Costa Complaints, Claims & Compensation.
Let Mercantile Claims assist you with Club La Costa Complaints, Claims & Compensation.
We have successfully terminated thousands of timeshare contracts for people who want to get rid of their timeshare. Contact us Now to discuss timeshare release & compensation claims
After the ground-breaking ruling passed by the Spanish Supreme Court in 2015, customers were refunded 40,000 euros and granted timeshare releases – after timeshares were mis-sold.
This ruling along with other major judgements have meant that customers are entitled to timeshare releases and claims against resorts such as Club La Costa under the following terms:
In recent months there has been a ground-breaking ruling against Club La Costa in which a customer was given a full refund of the purchase price along with a proportion of maintenance fees, his contract was cancelled and he was granted a timeshare release.
If you believe you had a timeshare contract mis-sold to you by Club La Costa, please contact one of our experts at Mercantile Claims or fill in the form below.
A Christmas break which turned into an absolute farce. We were not amused.!!
We had such an enjoyable time at this hotel in September that I decided to rebook it for a Christmas holiday treat.
Huge mistake & I still can’t comprehend just how many issues we actually had with our apartment. The following will sound so unbelievable but I swear it’s all true & not exaggerated.
When trying to use the washing machine for the first time, I discovered a rigid sharp object protruding through one of the drum holes. It was wedged so tight that maintenance had to be called. On inspection, it was concluded that the machine would need replacing & was the following day.
The tv in the lounge area had a constant audio description on every English Channel we tried to watch which maintenance were unable to switch off. This totally ruined our enjoyment of any programmes or films over the festive period. An old back injury flared up during the holiday, giving me constant pain & discomfort all week & also when I got back home. I finally realised it was due to a spring protruding upwards from the warn & very soft mattress in the apartment.
Reception was notified & after further inspection the mattress was finally changed. One evening, we attempted to cook a thin crust pizza in the oven. However, the graphics on both oven dials were either missing completely or so worn you couldn’t read them. We tried to guess the settings but the oven failed to cook the food successfully. The reception was informed & the dials had to be replaced.
We took a new DVD with us to watch during the holiday. Regretfully, the DVD player failed to load it properly & it got jammed inside. I was unable to get it out myself so a further call to reception had to be made. A man from maintenance finally got it out after taking the unit apart. I loaded the replacement washing machine for a second time before preparing the evening meal on Christmas Day.
While chopping up the vegetables for roasting, I noticed the machine had stopped working with the drum full of water & all our clothes still inside. After attempting to get it working again myself another call to reception had to be made & maintenance had to come out yet again. He also couldn’t get it working but finally managed to get the soapy wet clothes out by manually bailing out some water from the drum. During this process, I tried with some difficulty to continue preparing & cooking the evening meal. My ability to do this was compromised because the washing machine & oven are in close proximity & I had to work around the maintenance man who was mopping up water from the kitchen floor.
We explained that we were checking out in the morning & were concerned about our clothes. He took them away with him wrapped in a towel. While trying to cook my vegetables in the oven, the grill pan kept falling down.
It became obvious that it was too small to reach the shelf supports on the oven walls so I had to balance it somewhat precariously on the only wire shelf available in the cavity. While using the oven for some reason the smoke alarm kept on going off. We had made plans to go out that evening with friends we’d met at the hotel. However, the sheer amount of issues we’d encountered during our holiday had finally taken their toll so we cancelled. Later that evening, the maintenance man returned our clothes folded & dry.
The table lamp in the lounge kept flickering while in use & when trying to move the dining table, one of the table legs kept collapsing. During our holiday, we communicated our disappointment to reception & asked if we could upgrade by paying more but were informed this accommodation was only available to members. We were even prepared to downgrade to a studio like we’d stayed in before but were astonished to be told this wasn’t an option either. In summary, we’d obviously been designated one of the older, more tired apartments on the complex which needed some repair or renovation. Any issues would only be addressed or rectified on a piece by piece process if complaints were raised. Incidentally, the friends we’d made had been given upgraded accommodation in the hope that they’d agree to sign up as members & invest in the timeshare on offer after staying in that accommodation for their complimentary week.
Whilst I appreciate CLC World would like to be seen to be taking exceptionally good care of their existing members & potential ones, I think it is unjust & very wrong to ensure this happens at the expense of other holidaymakers whose accommodation is not fit for purpose or up to a reasonable standard. We checked out the following morning with the smoke alarm still going off.
Incidentally, I still have my free week with CLC to utilise but hadn’t used it this time around because I’d already booked this holiday before attending their initial meeting. Had it not been for the glorious sunshine during our stay, Christmas would have been ruined.
Despite this, the number of problems we actually experienced did make me tearful on the morning of departure & continued when I got home. We requested a copy of the log, recording the issues associated with our apartment from reception but not surprisingly that request was also denied.
In hindsight, I wish we’d taken photographic evidence of everything now as the whole scenario does sound like an utter & complete joke although totally factual & true
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Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Pool still horrendous
I do like Sunningdale, except for the pool area.
There is always loud music around the pool and now the base on the speakers are broken. Making a loud thumping tinny noise like a kid playing a cheap drum set all around the pool area.
The bar-restaurant is ok but service is very slow… the gardens are well kept and always look lovely.
We stayed a Sunningdale Village for 1 week, lovely comfortable room with a great king-sized bed, restaurant food not bad very reasonably priced, nice swimming pools for adults & children, entertainment laid on every night of the week, games promotions take place most days, happy hours for drinks 5/6 pm every day, we enjoyed our short stay here but not sure if we wud come back again to Sunningdale village
Worst reception ever staff.
We arrived and basically dragged to our apartment no help with our bags just left at the door. Breakfast was OK if you wanted a full English.
I had natural yoghurt and fibre, no fresh fruit. Orange juice was out of a cheap carton, mostly the evening meal was OK it was repetitive as we were half board good job as its expensive. They were always understaffed so long waits.
Christmas Dinner wasn’t great and they literally wanted you in and out as fast as they could. We asked if we could book our room for longer as we had a late flight we checked the room wasn’t booked but they wanted to charge over 200 euros with excuses that they could sell the room, but we checked on the morning it was still free and the resort had other apartments available.
They had 1 curtsey room for the whole resort which was a disabled bathroom with no plugs, hairdryer nothing. This resort is all about the pound note not helpful at all to help customers to find a solution. The reception staff I found arrogant and full of excuses.
The location is away from the next town you can get a bus 35 minutes or taxi but That is very expensive so in the evening you kinda stuck unless you like the Irish bar down the road.
We paid a lot for this Christmas holiday and they were just trying to get more money out of us very disappointing spoiled our holiday. Also, the beds are like sleeping on a board.
The cleaning staff were excellent.
Far from the center
I would recommend other places closer to Las Americas, it is an outdated village and apartments need maintenance.
Staff are friendly and trying to make the trip nice but the place needs a lot of TLC.
There was renovation works 5 days of the 7 days and staying longer than planned in the day.
Intrusive aircraft noise can spoil this resort.
The resort service staff are excellent and the top end ‘Signature Collection’ accommodation is of a good standard.However, in the other types of accommodation offered, aircon and good quality fixtures and fittings may yet to be delivered in the work plan for the resort.
Unfortunately it is very near the airport and directly on the flight path, so the noise intrusion can be excessive, even in the off-peak periods. Accordingly, conversation, relaxation and sleep may be significantly impacted, as we found. The resort is run by CLC World Resorts which is a timeshare company.
However it may be cheaper to book directly through one of the many Sunningdale Village property owners online, rather than signing up to a timeshare scheme that has high maintenance charges and a rather expensive up front membership joining fee; particularly considering CLC offers a very limited pool of high quality accommodation outside of a few sites in Spain.
Won’t be back!
Tenerife, what a lovely place.
Our holiday experience was just another awkward, unpleasant sales presentation experience, which lasted 5.5 hours! Well, including breakfast, where the info about us was collected, while having a “friendly” conversation! Brainwashed to a point where I could not concentrate and follow the representatives.
My wife and I had enough after over 5 hours, enough it’s enough, and we left the meeting and returned to the resort to enjoy the rest of our holiday.
The resort itself can be rated 2*. It is obviously self-contained so that you don’t need to leave the area at any time. There’s a small shop where you can buy overpriced items. You can eat in the resort restaurant with a mediocre food choice and disappointing service.
There’s lots of entertainment organised for you especially in the bar area so that the spending is flowing high. Drink prices are extortionately high, despite they do happy hour offers, you’ll spend a fortune.
Apartments are nicely equipped, good size with everything you could possibly need on a daily basis.
The cleaning was poor. We found cobwebs around the legs of the kitchen table chairs! Apartments are only equipped with ceiling fans, which are very noisy and only mix the hot air. An aircon would be very welcome considering the hot weather.
Renting a car was not a bad idea because we had an opportunity to explore the Island, and believe me, there’s lots more to see when you leave the resort.