Wyndham Vacation Ownership – Club Wyndham

The timeshare tour is a joke and I don’t recommend anyone getting roped into that fiasco. I began to google no in different languages because they were so desperate to sell their product they couldn’t take no in English as an answer. Ninety minutes isn’t really 90 minutes, our timeshare tour was to start at 8am and we finally walked out of there around 10:45am. They will belittle you and make you feel like your horrible because you won’t buy into the Wyndham timeshare experience. I’m sorry but requiring $30k up front, your smoking some crack!

Parking at this resort is horrible to say it nicely. Once you park for the day, you almost don’t want to leave because you know finding a parking space when you return will be next to impossible. I waited 45 minutes one time trying to find a spot to park. They having a parking garage but an employee told me that was for employees only. The pools close at 10pm, so basically if you return from the parks late and want to swim or relax in the hot tub, you can’t because they are closed which makes no sense at all. So glad we only had to spend two nights here because I seriously would have considered checking out early if I had to stay longer!

It seems like the Wyndham Grand is developing a bad reputation and perhaps for good reason. I rarely write reviews, but this one is justified. I have stayed here many years ago, but things have changed since my first stay.

Our first night, we arrived at 10 pm due to delayed flight and bad weather. When we finally reached the hotel, I noticed many guest staying in the lobby.

I realized they had been told no room was available DESPITE having a room confirmed. I booked our room 3 months before and it was CONFIRMED, but they informed us they had no additional rooms despite the room was confirmed. They sent us to a hotel 30-40 minutes away and paid for 1 night stay.

This was extremely inconvenient given our party size (6) and all the luggage we had to load and unload at the other hotel and bring back to the Wyndham the next day.

Our second night, our room was NOT completely cleaned and trash remained in the room Our third night, the room was NOT cleaned at all at midnight e.g. beds not made, trash not emptied. We requested they come clean the room.

They did near 1 or 2 am in the morning, ruining our next day due to the lateness of the hour Our fourth and fifth night, the toilet overflowed multiple times (unprovoked), water was all over the bathroom floor.

We turned off the water.

After reporting the issue to management, they attempted to fix it, but it was a recurring issue. I explained my discontent with management multiple times during the stay and on my departure. I got the sense they really didn’t care.

I do wonder if they commonly overbook their rooms to ensure the rooms are booked (as a financial gain) and send the late arrivals to less popular hotels.

Clearly, this was the WORSE HOTEL Experience in our lives. I have had better experiences at the average chain hotel. Not to mention, the beds were not comfortable.

Our room itself was okay, it was the experience that was AWFUL.

The experience was about the worst hotel experience I have EVER had, besides when I stayed at the Baymont Inn and Suites in October, which is also owned by Wyndham.

The staff was rude the first 2 nights we were here, but then on Saturday they were giving tours to potential shareowners, on that day they were only rude to people staying on the “hotel side” every time we asked a question the first thing the staff said was, are you on the “resort side of the hotel side?”.

At least when I stayed at the Baymont Inn they were rude to everyone, at the Wyndham Grand they are only nice to you if you buy into their hotel. We come up for the school board convention every year and we stay at the Hyatt, this year is the first year we haven’t and we will NEVER make that mistake again.

The staff is rude here and the lobby is tiny. When we checked in a staff member did come out and help us with our bags, but then when we got up to the check in desk and they found out we were not shareowners the bellhop parked the cart full of our luggage by us and walked away.

Then we were responsible for trying to fit this cart on the tiny elevator and take our luggage up. We have 3 people in our room and were only left 2 coffee cups, 2 coffee packets, and 1 tea bag.

We called to ask for more so we could each have a cup of coffee and they brought only one coffee pod.

Terrible experience.

We will absolutely NOT be back here!! Very sad to be treated so terribly by staff. Also, the wall above our bathroom mirror is covered in huge dust clumps and our shower/tub takes about 45 minutes to drain in between each person using it.

One bed was in okay condition, and the other had a huge lump on one side.

The other side of it was okay, just hard and the frame squeaked so loud it woke us all up each time one of us rolled over.

I stayed five nights at the Wyndham Lake Buena Vista while visiting Disney and Universal. The bottom line? You get what you pay for.

I got what I thought was a great deal by locking in a non-refundable rate for my visit. However, upon checking in I was told part of my payment was “missing”, even though I had paid the full advertised amount.

After several minutes of back and forth, I was able to get them to drop the additional invented fee, but the incident was foreshadowing.

On night two, I stopped by the concierge to inquire about shuttles to Universal Studios. The concierge, Harry M., told me that, in exchange for attending an informational session at a forthcoming Wyndham property two miles away, they would provide a free shuttle to Universal, free breakfast, and a $75 gift card to spend at the park. Fair enough, I thought.

Only near the end of the conversation did Harry mention that I’d have to put down a $40 deposit for the transportation. After confirming with him several times that the deposit was refundable, including if I had to cancel in advance, I agreed and paid via credit card.

The following day, my girlfriend and I determined we wouldn’t have time to attend the informational session. I called the concierge to inform them we needed to cancel and requested they refund my deposit.

This is where the fun begins. They tell me that in order to receive a refund, I would have to physically go to the new Wyndham property to process it.

This was at no point made clear by Harry the previous evening, and I felt scammed. When I returned to the hotel that evening, I spoke with a separate concierge, Keenan, and explained my issue.

Keenan was beyond unprofessional and unsympathetic. He spent several minutes throwing Harry under the bus, stating that Harry should’ve told us how the refund works. At one point, he even threw, literally, $40 on the table in front of me in an attempt to explain why he couldn’t process the refund himself. And then he just called Harry and put him on the phone with me.

I told Keenan and Harry that I felt clearly mislead and scammed, that they should refund me immediately, and that I wanted to speak with a manager.

The conversations went nowhere. They refused to process the refund or let me speak with a manager. Harry promised he’d call me back with “timing” on when my refund would be promised.

I’m writing this four days later, and still no call from Harry. This hotel is a complete scam. It’s a stain on the Wyndham and Disney brand names, and not worth saving a few bucks.

My refund has yet to be processed, I have yet to receive a call back, and I will never stay at another Wyndham property again.

So many small things added up to a horrible hotel stay

Before writing this review, I called the hotel and asked to speak to a manager as at the bottom of my receipt it says if there were problems with your stay to contact a hotel manager. After being transferred 3 times I got “Mike” who said he was a manager.

I identified myself and told him the reason for my call and also I had just noticed that my credit card was charged for $80 more than the bill I received at check out.

He said he would check out my account and without asking for a reservation number or the dates of our stay he put me on hold. 30 minutes later I finally hung up without having the opportunity to tell him the problems with our stay.

Assuming he caught my name when I first identified myself he could have looked up the reservation which included my phone number and called me back.

While he was gone, my husband remembered at check-in they mentioned a security deposit and then I noticed the charge was made at check-in, not check out, so I will be looking for that $80 credit as we certainly did no damage to the room. Our son and grandson live in Orlando and we were visiting for grandson’s 5th birthday.

Since he LOVES to swim and we knew it would still be chilly in March we specifically chose the Wyndham because they advertised a heated pool.

It was NOT HEATED and was FREEZING! We might as well have stayed in a hotel closer to their house in a much less expensive hotel where we usually stay but splurged for this hotel specifically for the heated pool.

We put a bottle of wine, some yoghurt and juices in the mini-frig and they all froze solid. We had to pour the wine out.

We tried to put the OJ in the sink with hot water to thaw but the sink would not hold water. We tried turning it down but everything we put in later that day still froze. The coffee maker leaked all over the dresser the first morning.

We had a “family suite” and 3 adults on the reservations and yet we only got 2 coffee cups and 2 coffee pods. The room phone did not work so I walked over to the front desk and requested more which housekeeping brought, Each cup we brewed poured more water on the dresser. Housekeeping did not replenish the cups of coffee when they cleaned the room but I had brought some coffee from home and we had the extra cups that housekeeping had brought that morning so I thought we were good. The second morning, the coffee maker would not come on at all.

I tried using my cell to call the front desk and got a busy signal for almost 30 minutes. Finally dressed and went to Starbucks in the lobby.

The internet was painfully slow. We were trying to look online to find a restaurant close by and it was useless. Water pressure in the shower was horrible.

Walls are so thin we could hear people coughing all night. (know there is nothing hotel management can do about that but just making the observation in case you are a light sleeper.)

We went to the Wyndham Gatorville restaurant on Saturday night. I felt really bad for the staff as there was only one server and one bartender and the place was packed. When our server finally came we said we had a really hangry 5 year old who needed to eat soon before he crashed and what would be fasted. He recommended chicken on flat bread and said he could have it out in no time. Great. He said he would turn that in and be back to get our drink orders.

Finally he got around to taking the rest of our food orders. Eventually the 5 year old crashed from a day of “partying” without dinner. When the adults’ meals came and we pointed out that the child’s food had still not been served he said he felt really bad but it must have been “redirected.” Since he was the only server I am not sure what that meant.

At least he took it off the bill. Some stupid drunk man pulled his pants down and mooned the crowd at the bar thinking that was cute.

Not appropriate for a family resort! I know sometimes the hotel restaurants/bars are managed by other companies than the hotel and I am not sure if this is the case, but worth mentioning that you might want to plan to eat someplace else.

When I made my reservation I looked at the price of the room and it wasn’t until after I booked the room that I saw the “resort fee” of $21.95 per night. I thought at the time that was really crummy but made a note to pay better attention next time. After our stay was so bad the $21.95 per night really hurts. We didn’t have a car, internet sucked, pool was not usable, so what benefit did we gain from the “resort fee”? The ‘Family Suite” that we booked was nothing more than 2 double beds with 2 bunk beds, a 2nd TV and a bean bag.

The room was SMALL, not what I consider a suite. There was one chair to sit in, one nightstand. No table with 2 chairs like most basic motel rooms have. Upon checkout, the woman at the desk asked if everything was ok.

I gave her a shortlist of issues and she said please let us buy you breakfast in our restaurant. Nice of her to offer but we had plans and couldn’t take the chance the service would be any faster that morning.

I don’t usually read long reviews assuming people are just picky and have never written one with such detail.

We are normally very low maintenance travellers so it took a lot for us to be this unhappy. The biggest things were the cold pool, frig that froze and ruined our things, and the inconvenience of the coffee.

Oh and the 30 minutes of my life I will never get back waiting on “Mike” to hear our complaints so the hotel could be aware of the issues and I wouldn’t have had to write this review.

Bad Customer Service & Dirty Room

Stay here for one night for anniversary trip. About one week before the stay, I get in touch with the General Manager, Ann Peterson and Barry Rauch, Director of Operations to see if they can do anything such as an upgrade to a better view room. No reply from either of them. Even if the hotel is full or reject the request, they still should reply to the email.

When we get there, the lobby is very busy and we check-in to the hotel. The receptionist is OK not much going on. There is a special check-in for Wyndham Rewards but it seems that it is always close when I check-in and check-out. She just checks us in and gives us the key. The room is located at 27th floor. The room is very small like most reviewer mention and very old but it seems clean. The sit on the toilet bowl is broken.

My partner asked me to complain. Since it is for only one night and we will going out anyway, I do not even bother to complain. The view from the room was terrible, only a roof with no view. The description of the room is Metro Queen but the bed is actually a full size bed rather than queen bed.

My skin is very sensitive and allergy to dust. After sleeping at the bed, I get rash on both of my thighs due to the dust and keep sneezing.

Before I stay here, I stay at Renaissance Newark and New York Downtown Marriott and have no problem at all. As soon as I stay here, my skin directly getting rash. I would not recommend to stay here if you are an allergy to dust.

This will be my first and last stay considering the bad customer service and dusty room. We decided to move to stay here from Marriott due to the location that close to Penn Station as we have to go back to Newark the next day to catch our flight.

Even the location is great but there are lots other hotel in the area and I would absolutely not stay here.

I will visit New York again in November for 5 nights and decide to stay at Crowne Plaza HY36 that is very close to this hotel. Too bad that they will lose a customer and I will never stay any Wyndham again. During our check-out, we want to keep our luggage and they charge extra $2/bag after check-out.

I had never stayed in a hotel that charge extra to keep the luggage. They can check the customer info with a computer in their system to prevent non-customer to leave the luggage.

Unappreciated, Unheard, and Undervalued Wyndham owner!

Wyndham Daytona Beach Ocean Walk – We are an owner in the Club Wyndham properties yet, to date have only stayed at our home facility at Wyndham Ocean Walk, Daytona Beach. This is the third time we’ve spent a week at Ocean Walk (total of 3 weeks in 2017) Monday 12/25/2017—checked in and we were assigned room 1933. Tuesday 12/26. TV and DVD not working. Had to call for engineer twice just to watch a movie. First time changed batteries in remotes. Second time replaced DVD player with newer model. Both worked fine after his second visit. Wednesday 12/27—8:30 am: We came back from morning beach walk to a flooding condo.

Guest toilet had overflowed and water was running all over bathroom, guest bedroom, kitchen and into living/dining area. Carpet and tile floors soaked. Dialed the “0” (Operator) to report the overflowing toilet and condo flooding asking for immediate maintenance help. Took the Plumber Engineer about 30-45 minutes to arrive.

While waiting husband turned off water to bathroom to help stop the flooding. Plumber Engineer changed out toilet parts. As he was leaving I asked if someone was coming to address the flooding waters, soaked carpets, and wet tile floors. He said he’d put in order for WetVac.

Another 30+ minutes went by without anyone coming so I again dialed the “0” (Operator) for help and to request someone come to wet vacuum the carpets (water continuing to spread further into guest bedroom and living area).

Operator said she’d send up someone to vacuum the water and mop the tiles. Another 30+ minutes before man arrived with wet vac machine. He was borderline rude and wouldn’t or couldn’t answer any questions.

He was in unit a couple of hours then just left. I called “0” operator again as carpets still Oozing water. He did nothing with tile floors so they still had water on them in guest bathroom and kitchen plus now we had a sewerage and damp smell in the unit. I asked operator what we needed to do to move (no one had offered us another unit).

Operator told me she couldn’t help with moving and that I needed to go to main lobby. Now its around 1:30-2 pm. Went downstairs then to 4th floor to speak with Chris Robledo —our go to man (joke).

Apparently he was busy so we asked the lady at the 4th floor reception desk to have Chris call us as soon as possible and my cell requesting.

We then went down to main lobby and spoke with Corey relaying our mornings saga and requested unit change. She first had to investigate our claim then she said she’d see about getting us another similar unit. Gave Corey my cell number. She was supposed to call me before she left for the day at 4:30.

We needed to take our daughter to Orlando airport so we’d be away from resort for couple of hours. Corey assured us she call with room change status. While at the airport around 5 pm, not having heard from Corey, I again called Wyndham Ocean Walk to check on room status. Operator told me we had another room 1333 and when we returned to resort, I could pick up the keys in main lobby. We arrived back around 7 pm.

I had to wait in line for Wyndham representative. Was switched to Zac (?) and I had to again retell the days events telling him there should be keys waiting for unit 1333 He checked his computer records verifying unit change. He had no interest in listening to the days events—all he wanted to know was if I wanted to attend a sales presentation tomorrow 12/28 @ 1:15 and for our “inconvenience” he’d throw in a $50 Sloppy Joe restaurant gift certificate. REALLY?????

Three quarters of our day was spent dealing with a flooded unit — and unfortunately, this was our daughters last day so instead of enjoying the beach and the sights, we were all in a damp, smelly, wet unit. Zac said he’d get us a bellhop to move us.

Bellhop came with luggage cart but when he saw that we still needed to gather a few things and pack the refrigerator foods, he left. My husband and I moved ourselves from 1933 to 1333 and didn’t finish until around 9 pm. To add to our frustrating day, Chris Robledo never call us all day. Not a good day at Wyndham. 12/28–1:15pm. Still no call or contact from Chris…very disappointing. We attended Wyndham sales presentation as it’s a rather chilly rainy and windy day.

After a rushed and brief presentation, we were turned over to a sales person who has recently been transplanted from Puerto Rico due to Hurricane Irma. He appeared very nice and sincere. When he asked how our stay was going, we told him all our woes since checking in on the 25th. He took a page of notes then said he wanted to get his manager involved so left with his notes to show his manager.

His manager came over (think his name was Danny), after introducing himself (another transplant from Puerto Rico), my husband and he began conversations on various types of guns. This manager never addressed, not even ONE comment regarding the flooding condo nor the great inconvenience we were caused due to the flooding.

He left after conversing about guns, then the salesperson continued his sales pitch … did we want to upgrade, give Wyndham another $19K, etc., etc., etc? Even though this salesperson appeared sincere and offered us his phone number, NO ONE addressed the flooding, great inconvenience of having to move rooms ourselves … what do you think? Should we invest more money in a company such as Wyndham who, in our opinion, cares very little about their individual owner’s needs and comfort than they do about their revenue stream?? Like any sensible person, we did not as we are extremely dissatisfied with Wyndham Ocean Walk Daytona Beach facilities “personal” touch to their “valued” homeowners.

Needless to say, we left our this last “vacation” stay feeling unappreciated, unheard, and undervalued as a Wyndham owner.

So bad

Really the worst resort of my life, I went to many hotels and for less price you get better places than this one. to start with, they take a long time in the check-in, it is at 3:00 pm and they end up spending many more. DO NOT BUY THE WIFI PREMIUM.

It does not get to the whole hotel as they say and it’s very expensive. my room was full of bees, it took two hours to send a pardon to see, and then we changed our room (all unwillingly obvious) and they gave us a lower one and in front of a construction, for which we ask that they give us another, and again the reception staff did not provide solutions.

The food is not good, drinks are limited, at 12 noon there can be no mojito for example in a bar. but hey, as I said at the beginning, co resorts follow better resorts for lower price than this.

Oh and everything has additional cost, be careful what you ask for. not to mention the constant intention of selling you a timeshare.

Terrible experience and no customer service

Stay away from this hotel.

It’s been the coldest weather in Daytona in decades, and the hotel’s heat does not work. We called the front desk to ask to speak to the manager, and Steven refused to let us speak to the manager. His excuse, which he used two days in a row, was “I have only been here this evening for a few minutes and you know what the problem is.” I asked for a discount on my bill, and he conveniently said that the night crew could not handle billing.

When we called Wyndam’s customer service number, they told us that this “hotel” was a timeshare/owners‘ property, and they had no jurisdiction over the property.

Funny, you can book this on Wyndam’s website as a hotel. I guess that is a lie. If you want a dirty room that is in need of much deferred maintenance (a dozen or more cracked tile, scraped paint throughout) and an inability to get help when you have a problem, then this hotel is for you.