Muthu Royal Park Albatros Hotel

We are here at present time and have been at this resort for the past three years

What a shock on returning here this year

The staff are as always very nice and helpful

We were at the pool area and was told by the president committee OLD WOMAN that my 15 year old child could not play ball in pool SERIOUSLY this is a new rule no inflatables in pool

The pool is FREEZING NO POOL ENTERTAINMENT

What a BIG CHANGE ,THIS IS NOT FAMILY FRIENDLY And our child was bored stupid so were we left the pool area and won’t be back there either !!!!!
We will not ever come back here now

If you mrs president committee person want this to be a quiet OAP resort then that is what you should advertise and mgm and infinity members need to be made aware of the idiotic changes YOU implemented as many have families with children

Any one booking this through a holiday company book elsewhere if you want your kids entertained and to have a fun holiday as this resort do not cater well for children at all now

The flight path never bothered us the outdated rooms were okay as they are always cleaned

Infinity members paying a high maintenance fee each year and now due to it being part residential The committee are dictating how things should be on resort

STOP SELLING TO HOLIDAY MAKERS THEN!!!!!!!!!!!

Very disgusted CUSTOMER!!!NEVER AGAIN

we will come. Back to Tenerife just sadly not here

Sorry to the staff of this resort as you guys are lovely x

MGM TIMESHARE – YES IT IS TIMESHARE – HOLIDAY PACKAGE

We booked superior apartment through Travel republic, frankly it was not superior other than the view of the pool. We asked for a lower floor room and our room was actually on the top floor (4th floor, not even an attempt to compromise).

We received a visit from Elaine from guest services, asked why we didn’t come to the welcome meeting (that would be because we were not invited to it) she really wasn’t interested in the fact the sofa bed was broken, the TV didn’t work properly or that the night before we received a phone call from reception to complain about the noise from our apartment when the noise was actually coming from a different apartment, I was sleeping and my husband was watching football on his phone (as the TV didn’t work).

Her main aim was to arrange an appointment with Andy the holiday timeshare rep. The opportunity of a spa voucher seemed reasonable reward, until wasting 2 and a half hours being buttered up.

Once Andy was told we would not be making a decision to sign up for a £4k holiday package we were dispensed with.

We didn’t have time to use the spa voucher and actually Andy asked us if we really wanted to bother with the offer, he didn’t even know what the gift was supposed to be.

Nothing else was offered for having wasted our time for 2 1/2 hours. Don’t be sucked in by ‘guest services’ you will never get those 2 1/2 hours back from your holiday and yes Andy is a sales man, a nice one, but a sales man at the end of the day and despite his protest he does go for the hard sell, yes it is a hard sell. Really this is just a timeshare with a different name.

What was on offer sounded very glamorous but if you have £4k to spend I doubt you would be using travel republic in the first place. MGM are a big company and should not be resorting to this sort of hard selling, perhaps if they took the time to actually listen to holiday makers and improve the standard of all accommodation there would be little need for these types of reviews.

It’s quite insulting to guests to tell them basically you are a mug for booking this resort with other companies because the accommodation is not good and if you pay us more directly we will give you better accommodation, pretty poor show really.

Do yourself a favour when ‘guest services’ appear at your door, tell them to go away unless they are there to discuss the accommodation or holiday you are actually on at the time.

Spent a week here early December in a one bedroom apartment. The hotel is in need of total renovation. Everything emanates from the 1970’s and it is quite obvious that only a token effort has been made to update facilities.

Were it not for the friendly and helpful staff the rating would have been lower.

If you want breakfast you can go next door which has recently been bought by MGM but you will get a better deal from The Wild Geese or Harbour Lights both of which are a relatively short walk.

The in-house bar and restaurant is at the bottom of the site by the pool. Friendly but very average food.

All in all I think the only ones that would enjoy this venue would be mountain goats because of the very considerable number of steps you have to negotiate in spite of the lifts.

Stayed here for 9 nights and what long nights they were.

Our original booking was for another hotel but we got changed to here and was allocated a superior 1 bed apartment after ready about accommodation we upgraded to a deluxe apartment. Well if what we got was deluxe I would of hated to see the superior.

There was very little in the way of air con a small unit on the wall witch was more decoration than use. Generally all round condition of the apartment very poor I.e walls cracking bathroom had holes in tiles with pipes just pushed in with a cap on them.bedroom full of crawling mites over bed.

The hotel is split between owners and rental so it can get more like a retirement village. For a hotel to be associated with MGM brand it is very poor.

The hotel offers a bus service to los christanos for €9pp return you can get the local service for the same trip at €3.50pp.

There are a lot of steps at this place witch some my find difficult.

We would never stay here again

On a plus note the pool bar was nice to get a drink and a snack a little pricey but convenient and the hotel grounds were clean and well kept.

We are members of Club Infiniti (part of the Muthu group) and are supposed to receive the best apartments and service. We stayed in apartment 340A. The good thing was we had sun on our balcony for most of the day. The bad thing is that the apartment is tired and badly needs renovating. This used to be classed as silver crown by the exchange company RCI. It has been down graded to a resort of distinction. In my opinion it isn’t even that class. The staff at the resort are helpful and do their best but trying to elicit a response from management about issues is almost impossible.

The apartment had a torn lampshade, dirty areas in the kitchen (including dead insect) and a broken fridge. The kettle didn’t work and the sun beds on the balcony were in a poor condition. One day we were even supplied with a ripped towel. The rail on the balcony was splintering and poorly applied white filler showed the poor attempt at maintenance. The shower screen in the bathroom had white deposits growing on it and the handrail in the bath was rusted. We pay an annual maintenance fee to MGM. Not sure where the evidence of that money being spent carefully can be found.

The swimming pool looks OK until you immerse yourself and see just how many areas under water need repair. Even the steps leading in the pool are wonky. They used to be fairy lights in the evening, round the pool areas and over the roof of the restaurant . They seem to have disappeared. The good thing is that the little footbridges have been replaced and are now more robust and safer.

This resort has a great location. Restaurants, harbour, shops and bus stops are all within easy walking distance. The resort has endeavoured to add ramps to make it more accessible for people with disabilities. However if you find walking and climbing stairs difficult this resort is not for you.

The staff in reception and the restaurant do their best and are always polite and efficient. Maris forwarded our complaints to management but they have failed to respond. The maid replaced the kettle when I explained that it did not work. Maria ensured another fridge was provided. However it all begs the question why had no one noticed the faults in the first place? Why has management not responded to our issues?