I actually didn’t choose to stay in this hotel, we only stayed here because of the overbooking in the Vilamoura hotel.
Due to high season, the hotel had a reservation here with all the same amenities o so they said. We decided it was better than spending the whole afternoon looking for a decent hotel. Amenities? What a laugh.
It is supposed to be a 4 star hotel…all the furniture is shabby and old.
The bathroom was the same outdated and with only bar soap as a bathroom amenity. Still, I overlooked this despite the bizarre price we were paying for this room, (in the middle of August at 5 star prices), just happy after the terrible experience we had with the other hotel we had a room near the Port.
The first evening I left the do not disturb sign, but they came in anyway.
The second night, however, was the icing on the cake, I was woken up at 4am by someone pounding on our door. I immediately called reception. They actually asked me if I was sure it was someone at my door, then they said the would send someone up to check.
After 10mins it sounded like someone was talking to the guy so I assumed that it was whoever they sent from reception. When we went for breakfast I passed by the reception and they told me they did not know what had happened and according to the notes his colleague, there was no one there when they checked. No apologies at all and insinuating that I made it up.
Horrendous service spoilt my holiday and this review is way overdue!