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Vacation Village In The Berkshires Timeshare
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
It took me a while to bring myself to writing this review because I hesitate to be negative, but I have to let others know about out time at Vacation Village in the Berkshires.
The first day of the trip seemed okay. The check in staff were friendly and explained their services very well. We went out and about for dinner and settled in for the night. This was when the first problem was noticed. The pull out bed in the one bedroom was practically just a mangle of wires with cloth on top. Since we know that pullouts cannot always be expected to be the best quality we let it go.
The next day we received neighbors in the other portion of our lockout unit. They. Were. Awful. I am not exaggerating when I say they were the loudest human beings I have ever met. First of all there were at least 10 of them sharing 1 unit. They also were constantly smoking pot on the balcony next to ours blasting their portable radio. In addition they left their lockout door and the shared door open by wedging cardboard underneath everything. This was all within the first hour.
We immediately made the front desk aware of this and they said someone would be out to address the issues. To my knowledge no one did show up. This continued into the evening and never stopped. The noise was so loud we could not sleep let alone hear ourselves talking to each other. We called the front desk again who mentioned receiving several other complaints and that security has been dispatched. We did hear security come to the door and ask them to quiet down. They did so until the security car was out of sight.This pattern continued for the entire evening with our unit and other units calling for security constantly. We were never offered to move units and told ourselves we would give it another shot.
When we headed to our care the next morning we noticed the most likely reason for a majority of the behavior from the night before. Two entire large garbage bins for our unit and the adjoining one were full of empty alcohol bottles. I am talking about an obscene amount here that no group of humans should have been able to imbibe. We reported this again and went out for the day. Fast forward to our evening where it was a repeat of the night before again. Once again the resort did nothing. They didn’t kick out the neighbors. They didn’t offer to move us. We left our vacation early.
I do want to mention out timeshare RCI did say this was unacceptable and gave us a full refund.
Nice quiet area, great if you like to ski.
I stayed here with my two sons after Christmas and over New Year’s. The place was clean, quiet and pretty in general, and the staff were very friendly and helpful. You can rent movies free of charge (which came in handy as we had a couple of days of miserable weather), and there is a small theater which shows children’s movies. There are ski slopes right down the road, but Vacation Village is not affiliated with them, and there are no discounts to be had from staying here. We went to a nearby bowling alley, which has a family discount on Sundays. Old fashioned, but an inexpensive way to spend a couple of hours, and we had fun.
We had a ground floor room, and could quite clearly hear our neighbors upstairs. They were not being loud, it’s just that the rooms are not very soundproof. There was a jacuzzi in the master bedroom, which was nice, but it took a long time to fill up, and there was no separation between the tub and the room. Probably not a problem if you’re a couple. but a bit weird otherwise. I was told there was a convenience store a few minutes down the road, but I went into town instead, about half an hour away. Pretty much all the stores that you would expect are there – Walmart, Price Chopper, CVS etc. All in all, it was a nice, relaxed stay
Vacation Village in the Berkshires
If you are a skier, vacationing in the winter is great! If not, some things are not open. There’s lots to do in the spring and summer. Site seeing was fun and the architecture was stunning in some of the small towns.
Family Thanksgiving - Vacation Village in the Berkshires
Our family decided to spend Thanksgiving at a destination and we were part of 19 including kids. We created great lifelong memories at Vacation Village in the Berkshires. Excellent customer service. The front desk goes out of their way to ensure that your stay is pleasant.
Vacation Village is a wonderful place to stay
Located in Hancock, MA it is central to many historical sites and ski resorts. We had a wonderful time at the resort as well with an indoor heated pool and activities every day. I recommend it for adults and families alike
Great place to stay in a wonderful region.
Vacation Village in the Berkshires is a relaxing, well-appointed resort in the heart of the Berkshires region of Massachusetts. We love coming here, with all of the activities and culture of the area, and the facilities offered at the resort. There’s a pool, a movie theater, free DVD rentals, an exercise room, a game room, and kitchens in the rooms. we have a great time every time.