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Timeshares Frequently Asked Questions
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
I Can’t Book My Holiday When I Want and Where I Want, Why?
Lack of availability is one of the main frustrations for timeshare customers. The high-pressure sales tactics employed by the timeshare groups, has led to many resorts becoming massively oversold and oversubscribed.
These massive numbers of customers has led to many customers unable to book into their timeshare and those who do are extremely lucky to do so.
These problems have been compounded by the fact some timeshares hold back their premier accommodation and popular dates for resale on the general holiday market – rather than offering the dates to the paying members.
There have also been cases of dates and resorts being held back for potential new customers, who are flown to the resort sold a contract – while fully paying members are unable to book dates.
All of these factors have added to up to customers who pay their fees, being unable to book their timeshares at the desired dates and times.
Why Can’t I Sell My Timeshare?
Unfortunately for many customers, the vast majority of timeshares are almost impossible to sell. As we have mentioned the ever increasing fees associated with timeshares means people do not want to take the risk and the subsequent cost of the long-term contract – the promise of a timeshare as an ‘investment’ is sadly just not true.
Will The Resort Take Back My Timeshare?
It is not in the interest of the group or resort to buy back your timeshare. From their point of view it is a source of very easy income and to take the contract back from you would simply be throwing money away, without any guarantee of reselling.