I don’t know where to start. We (3 people) stayed here for 2 weeks and it was the worst holiday we’ve ever had. Our first week we paid for and our second was a wowcher deal. I’ll start with the positives as there were so few! I am disabled and so they put us on ground floor accommodation for our whole two weeks stay no problem, the girl running the activities was absolutely lovely and so friendly, the staff in the clubhouse were also very accommodating and friendly, and a special shout out to Nando, without his happy attitude and great work ethic the holiday would have been so so much worse!
So cons. The wifi signal is rubbish even in the free designated area it faded in and out all of the time making it impossible to use the internet or FaceTime etc
On arrival we were informed that our apartment wasn’t ready due to a ‘deep clean’ process that took over 3 hours. Getting into the room, there were crumbs all over the kitchen counter, hair and dirt on the floors and a badly cleaned toilet. Beds were a bit creaky and not very comfortable. Air con great for when it was too hot, however there was only a thin sheet on the bed and a thicker fluffy blanket in the wardrobe which still wasn’t enough warmth when it got cooler at night.
We were situated in an apartment overlooking the supermarket street and at night time there was a club/restaurant that blasted music until the early morning (about 3-4) every night! There is supposed to be a security guard walking around the resort however we never saw him and when we were in need of assistance he was already called somewhere else and then didn’t show up.
Sam’s bar had great food and I understand that it’s a separate establishment to the resort however most nights the doors were open and music was blasting until the last person left which ranged from 12-2 in the morning. Our apartment was a 10 second walk to Sam’s bar so it was very noisy for us… the people above us made the situation worse, the parents would go to bed and leave their children unattended at Sam’s bar screaming and running around (eldest 15 youngest 6 and they had 5 children) we complained more than once, especially when they started arguing and screaming at each other and it sounded like they were rearranging the furniture constantly, dragging the chairs and stomping around until the early morning. However the staff did nothing.
The cleaners were supposed to come twice a week I think but we said we didn’t need it. They walked into our apartment 4 times in the first week early in the morning when we were asleep shouting ‘ola’. We felt like it was a massive invasion of our privacy as we could have been up to anything!When asked about at reception they said we should have told them we didn’t want it…
due to the dirt and old food left by the cleaners underneath the furniture we had a massive ant infestation for 3 days where they had to keep coming to spray (which affected my chest) and of course they said it was our fault.
We took a series DVD in case of rainy days which was brand new and I unwrapped it on the holiday. The first DVD player would not play it properly so they gave us another, then the second made it skip all the time so we got a third. This one left a milky film over discs 1 and 2, and disc 3 was left with a massive scratch going vertically down the disc when the player jumped. Told reception and one of the men took it to see if they could fix it. He took it to a friend who ‘cleaned’ the disc and said it was our fault because we scratched it taking it out of the DVD player… definitely wasn’t going to get any apology of them. Got home and now every disc skips and refuses to play properly.
Just a warning but if you like having a bit of a lie in then spending the day by the pool you can’t do that. There is one lifeguard and at three everyday he tells you to go and shuts the gates to the pool, you can’t even sunbathe and for someone like me it’s impossible to trek to the top where the other pool is!
We eventually asked the night receptionist if we could move because we had had so many sleepless nights and were fed up. He wrote absolutely everything down and We were told someone would come to see us the next day to tell us whether we would be able to move or not. No one came. Back to reception and they had no record of us asking for the move or any of the problems we had had. We requested a meeting with the manageress.
We said about the cleaners coming too much and she was adamant that they didn’t do it (basically we were lying). Said about the ants and again it was our fault for leaving food out (even though the food they were carrying away was black and hidden under the big armchairs which we NEVER sat on). Said about the noise at Sam’s bar and the security guard not being available, she said it takes over an hour for him to walk around the whole complex and we should have phoned his number at the bottom of the welcome pack (which just said phone this number in case of emergency nothing about a security guard). We weren’t bothered about her blaming us for everything it just would have been nice to have a friendly staff member, especially the person in charge, who treated us with sympathy after everything we put up with even though they couldn’t do anything (or wouldn’t in my opinion) about it. But no everything was our fault and they had done no wrong whatsoever.By the time we got home we felt worse than before even going on holiday!
I paid over £400 for the first week and nearly £50 extra for the wowcher to upgrade. None of it was worth it. I think that’s it and I’m sorry for such a long review but it was such a horrible experience it needed to be said.
Benalmadena was such a lovely place and I would definitely like to go back there but I will never be staying at the Pueblo Evita club again and I would not advise anyone else to, despite the collection of good reviews and awards it’s got!