Plas Talgarth Country Club Timeshare – Macdonald Resorts
Let Mercantile Claims assist you with Macdonald Plas Talgarth Resort Timeshare Release, Claims & Compensation
Let Mercantile Claims assist you with Macdonald Plas Talgarth Resort Timeshare Release, Claims & Compensation
Owners of Macdonald Resorts Plas Talgarth Country Club timeshares often find themselves trapped in infinite contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract. Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Plas Talgarth Country Club timeshare contracts have already asked” can you cancel a timeshare purchase” resulting in them terminating their contract with Macdonald Resorts and citing the following as the reasons for wanting to exit their timeshare agreement
Lapwing 4 was the worst accommodation we have ever stayed in, terrible mold outside our front door (the whole roof needs replacing), apartment freezing cold (had to have electrical heaters on all the time), disgusting smells throughout, very tired and worn, dog hair all over the carpets, limited hot water – barely enough for 3 x 10 minute showers (unless you pay more) and the apartment was meant to sleep 8 so you’ll be massively ripped off if there are 8 of you, disgusting furnishings.Endless list of maintenance issues which we reported and to be fair some were fixed but not sure why it’s our responsibility to highlight problems – apparently a quality check is done every Friday, our apartment must have been missed – shower pump in ensuite was broken so no hot water at all, pump had to be replaced, rattling fire, practically a black and white TV because the colour was so faded, dishwasher didn’t clean dishes properly so the filters had to be cleaned, cracked and stained worktops and cooker hob in the kitchen, old food stuck in the toaster so when used there was a burning smell, crockery not cleaned properly, doors not on soft close so incessant slamming, balcony needs a good power wash, the list goes on…
Complained multiple times, staff as helpful as they could be but clearly dealing with an impossible situation when the General Manager did not appear to be available. We asked to speak him and he was not available at the resort for 3 days and he made no attempt to get in touch when he did come back to the resort. We had to make the suggestion about changing accommodation to staff, we were shown another apartment – smaller and not refurbished either. Apparently, we were unable to be provided with a refurbished apartment.
The restaurant is excellent, cannot recommend this enough. However, it’s worth noting it’s a franchise and not owned by the resort.
If you decide to stay at this resort I strongly suggest you get a refurbished apartment. Having read other reviews on here we requested a refurbished apartment and were told when we called that we had been allocated one, this was not the case at all.
And all this with an 18 month old baby – holiday’s are few and far between and this one was completely and utterly ruined. We couldn’t wait to leave and were it not for our travel commitments we would have left this resort early. Macdonald should be embarrassed to call this one of their properties.
Fill out your details below and we’ll get straight back.
Alternatively, give us a call on 0800 470 3900.
Disappointing visit, poor customer service.
The next surprise was finding twin beds, not a double. We were told we should have informed them when booking. Again, when you make a booking as a couple, it’s pretty standard to find a double bed, not twins.
Another source of amusement was the ‘continental breakfast’, which was included as part of the deal.
It was very basic (cornflakes, bread, croissants & jam) and was just left in the kitchenette for us to sort out. We had expected to be in the restaurant, where we had dinner and this was not explained on booking.
There was no fresh bread or pastries the second day either. We could have got a much more appealing breakfast at the local shop for a lot less money! Other MacDonald resorts offer a proper hot breakfast in a restaurant as part of the same deal, which is completely unbalanced.
And lastly, checking out… As the place was empty (no surprise there!) and we were leaving on a Sunday, we asked if the rather early 10am checkout was set in stone.
This was the receptionist’s reply “Yes it is set in stone and if you leave after 10.15am there will be a £50 surcharge”. This was said with relish! As they’d already taken £50 off our card when we checked in, this was out of our control.
A very odd way of doing business!
We also had to pay the electric bill of £2.26, which I found very funny. What on earth are they thinking?! Why not just add a small set charge onto the booking fee and save everyone the bother?
Overall, this was an odd experience and not what we’d expected from MacDonald accommodation, going by visits to other MacDonald resorts and hotels The accommodation was outdated and tired and there seemed to be very little awareness of customer needs and expectations.
It needs a complete overhaul and staff training. Such a shame for customers and business alike, as they could be doing really well in that lovely location, if they put some time and money into it.
Macdonald Hotel Resorts and Timeshare
We where given different accommodation than booked, being told that the site was fully booked.All week the resort was half empty, confirmed by a member of staff.The villa given to us took you back 20 years, walls had mould on them, curtains and the poles didn’t fit the windows, the carpets were dirty and stained, and the furniture in the lounge I think came from a local house clearance.There was a clearance of 6 inches between the bed and the dressing table.The bar and restaurant are owned and managed by a different company and are first class for quality of food and service.
Villa that most definitely wasn’t!
Having been an owner at Plas Talgarth (Patio 1) for over 30 years, we took the option to buy-out 2 years ago and this year, used one of the holiday vouchers. We were unable to secure a Patio (sleeps 8) and instead accepted a villa (sleeps 6). The family stayed for the full week, I was Tuesday- Saturday.
The positives: lovely scenery and the grounds appear to be well maintained and the wood is now open after all the storm damage.
The swimming pool, steam and sauna were all open and we enjoyed the facilities. Ladies changing room lockers didn’t lock (took coin and kept it), the loo is still a nightmare to flush.We didn’t use the outdoor pool, but it looked very inviting. The negatives: villa 40 is a disgrace. Dirty, damp and very dated.The decor leaves a lot to be desired; it looks like a care home – dingy brown paintwork that has been badly touched up, old-fashioned chairs that sagged so the wood cut into your thighs.Given that this accommodation is sold as ‘luxury’ Macdonald Resorts should be ashamed.A lot of the units have been refurbished over the years, and it does appear that previous owners are drawing the short straw when it comes to using the holiday vouchers.The ‘luxury’ twin room was tiny – no comparison in size to the Patio. The door couldn’t open fully due to the beds, and there was no room for a central bedside table.The only mirror was inside the wardrobe which wouldn’t stay open, and no plug socket nearby for hairdryer etc. No dressing table at all. The bunk room was also very small.The boiler pump was right next to this room and very noisy. The ‘luxury’ upstairs bathroom shower was disgusting. Black mould on the shower head and probably the original Mira electric shower. The shower curtain was also turning pink with damp mould.The door lock had been changed at some point, though even I could’ve done a neater job.The ‘luxury’ lounge furniture I’ve mentioned previously. The ‘luxury’ downstairs bathroom fan was stuck open, making the room exceptionally cold. The ‘luxury’ kitchen was ok, other than being dirty around the skirtings and the floor was apparently still wet from cleaning on arrival – in puddles!They had to try and dry it as best they could – possibly adding to the damp problem.The whole property was damp through – and smelled of wet dog. The beds still felt damp after a week and clothes were damp from hanging in the wardrobes. Over the week we noticed a damp patch showing on one wall – on closer inspection it was visibly ‘growing’.It’s probably cleaned off each Saturday and then festers again over the next 7 days. Repeat. The general cleanliness was very poor – yes it was surface clean but had obviously not been thoroughly cleaned for a long time judging by the fluff and grot on the skirtings. Wifi is £15 for the week and is only available free in the Y Garth bar. Extortionate!!!It’s also been removed from the village hall and leisure reception. In this day and age not offering free wifi to all guests, irrespective of owner, previous owner or direct booking is very short-sighted. Electricity is also not included. Our bill was £34 for the week.Again, when you think about what you’ve used appliance wise, this is very expensive. Meter readings are not taken on check in and you’ve no idea when the check out reading is also taken so who is to say you’re not being charged for someone else’s usage? I’d have thought by now if electricity is to be charged separately, check in meter reading and check out readings should be available to the guests. Overall very very disappointing.Patio 1 has finally been refurbished – we endured years and years of promises to refurb it.Of course, this is only done when the owners have had enough and buy-out. I have also been to Plas T by booking direct – after this week, I’m definitely doing to rethink this given the lotto on the accommodation quality.
Lapwing 5 - very poor accommodation
We stayed at Plas Talgarth via an exchanged with Interval International. Prior to arriving, I telephoned and requested a refurbished room as there were some bad reviews posted on TripAdvisor. I was told that a note would be entered on my booking for a refurbished unit. We arrived earlier than the official check-in time, and were allocated Lapwing 5, it was not ready but that was not a problem.I asked if it had been refurbished and was told no, but the unit was of an ‘acceptable standard’. We happily went off for a drink and a meal in the on-site restaurant/pub (Y Garn).On our return, we collected the keys and this is when we realised we had drawn the ‘short straw’. The block of apartments/rooms/ whatever you want to call them were housed in a grey block that looked like a run down council facility.We did have an allocated parking bay. On opening the front door, via a nasty vestibule type of place, you were immediately aware of a musty, damp smell.The small bedroom to the right had two single beds and old-fashioned pine furniture.No plug near the dressing table – there was one on the adjacent wall and behind the dressing table! Two basic bedside tables and a small wardrobe. Dark and uninviting.
A very good en-suite however that had been updated at some time. The cylinder cupboard was nearby and this was noisy.
Outside into the hall – no natural light at all and into another inner hall – still no natural light, although a movement light came on in the smaller of the two.All doors in the unit were Fire Doors and therefore heavy and slammed shut all the time. We had to contravene the fire regs and wedged them open so not to disturb the neighbours.The large lounge had lovely patio doors out onto a verandah with patio chairs and table.The outlook was over lawns to trees. The small kitchen was adequate and was stocked with everything you needed with a good supply of dishes, cookware, cutlery and glassware. The oven was ancient and must have been the original from when the unit was built.There was a dishwasher, but no washing machine (laundry room close to reception (£5 per wash). Joy of joys there was a new wide screen TV with plenty of channels and Wi/Fi (£12 charge per week) for non-MacDonald members.The furnishings/lighting/carpets in here were very old fashioned and looked as if they were the original, although the two sofas looked as if they had been renewed at some time.Really revolting smell of cooking that I could not get rid of even though I sprayed and sprayed with air freshener. We only had boiled eggs and toast or a sandwich as we eat out.Upstairs via a staircase, again with no natural lighting and in my mind dangerous – (a movement light should be fitted), was the double bedroom. This too, was cold and smelt musty. The en-suite was very good and had been refurbished.The electric wall heater in the bedroom did not work and although maintenance came and fixed it, it soon broke down again. Did not bother to call them again as what is the point – the heater was too old.Very hard mattresses and after the first night, called reception for mattress toppers, they did not materialise and we used the duvets as toppers, but this didn’t make a lot of difference.Eventually, after ringing direct to Housekeeping, they arrived quickly. Very efficient housekeeping staff. Luckily there was a plug by the dressing table in this room and a hairdryer supplied. Lighting was dim and outdated. Large wardrobes in another inner hallway with sliding doors, plenty of hangers.Plenty of drawer space in the two bedside cabinets and dressing table. The good points: Fluffy white towels in both bathrooms and another small shower room with toilet and wash basin in the downstairs hallway.We had a friendly little field mouse that used to visit us via the cupboard underneath the sink from time to time.I know this because of the black mouse droppings – must have been after food in the waste bin!At the entrance to Plas Talgarth there is a large sign advising of Luxury Self Catering Lodges for rent and nothing to declare that some are luxury but others are definitely not.You can see from the good reviews on here that it is mainly the Lapwing units that get the bad reviews. MacDonald should be ashamed to rent out accommodation of this calibre, regardless of whether you are an owner, timeshare exchange or if booking direct.The other two MacDonald Resorts, we have stayed in were far superior (Aviemore and The Trossachs). We did not use the spa, swimming pool or gym so cannot comment on these. Grounds kept in good condition, although the walk through the woods is closed still closed.High winds caused a lot of damage and many trees were brought down and had to be made safe.This was not recent however, and is now an unsightly area in what would have been a lovely setting. Replanting will take place eventually. On leaving we were advised that, although I had asked for a refurbished unit, nothing was available and that some of the Lapwing accommodation was being upgraded in 2016. Not good enough to make me want to come back.The cost of our electricity bill for a week was £34.81 – very expensive and the most we have ever paid at a resort. We were hardly ever in, so why it was so high is a mystery.The Y Garn restaurant – on site, but run independently, was excellent and can highly recommend. Also the Riverside/Glan Yr Afon in Pennal. There is no on-site shop and a small village shop that shuts at 12pm in the village.Plenty of sightseeing, walking, beaches in the area to choose from. All staff we encountered on our visit were friendly and pleasant.The resort was a mis-match of different types of rental property from lovely looking white painted detached cottages to what looked like something from the old Soviet Block era.I am glad we did not take any guests with us as we would have been embarrassed with the sub-standard accommodation provided in this unit by MacDonald Resorts.