Let Us Help You With Your Timeshare Today!
Fill out your details below and we’ll get straight back.
Alternatively, give us a call on 0800 470 3900.
Grand Muthu Oura View Beach Club Timeshare Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
What happened to Club Infiniti
This resort is timeshare, we’ve been members for 20 years and have always enjoyed our stays – not anymore.
We are now treated as second class to the people who travel cheaply to this resort.
I requested a high floor and got a trashed room on 5th floor – no telephone, WiFi etc and then offered 3rd floor overlooking car park and builders rubbish. Eventually went to a lower floor refurb room.
Pool area grubby, no security, groups of men and women, shouting, taking over pool, drinking and fighting amongst themselves. Men using ladies toilets. Some reception staff helpful, most don’t care who you are or where you stay.
Even given out an incorrect invitation to an owners reception. Did not find or hear from a manager in 8 days. We were promised that no groups will be allowed into this resort. Check in time is 5pm and yet on 8th June at 10am – reception staff were checking in tour operator guests.
If Grand Muthu don’t want Infiniti members then I suggest that you pay us out and then you can do whatever you want with this once amazing resort. We are very upset and disappointed especially as this time we came to celebrate our 40th wedding anniversary.
Where is our annual maintenance bring spent? I will be writing to senior management this week and if necessary the newspapers – MGM cannot continue to treat members like this. This is a family resort, I’m just glad that we didn’t have grandchildren with us being subjected to the language etc, please get it sorted.
5* STAR ?
We have stayed in better 3″ Star hotels than this. The whole place is reminiscent of a tired decaying timeshare property in need of renovation.
The sunbeds are threadbare, the curtains have holes, the beds are awful, and do not dare to leave your unread newspaper in your room otherwise it will be disposed of by the cleaners! Unbelievable.
Furthermore you will be charged for beach towel rental in addition to the mandatory deposit.
Apartment was dated
Maintenance fees are over £440. Along with the flights of say £250 this is not a cheap room only option for 2 people in November.
The reception has had a lot of money spent on it. The gardens have had a lot of furniture put in and statues spouting water are sited outside the reception area.
The room we were allocated – 507 – in poor state. My maintenance fees should be prioritised to maintain and update the apartment; Infiniti customers have a certain expectation of what they are going to. This was met last year with the allocated room being 604. Apparently this was one of 3 rooms that had been updated. even so we had trouble with the plumbing whilst there.
It appears that any schedule of maintenance has not included updating any further apartments/rooms at the hotel but the focus being on the receptions (sister hotel Club Praia de Oura has the same thing going on) and gardens.
As a timeshare/points owner at this resort for over 13 years I know that the room I stopped in this year cannot have had any work done on it for nearly 10 years.
The best thing about the rooms are the views and big balconies so can take advantage of the sun all day. But when it rains be careful it does not drain very well and is slippy.
Dated and in need of refurbishment including staff
We have been to this apartment complex a few times over the years and have to say that it is really in need of an overhaul. While the views and position near the beach are great, the accommodation is poor at best.
The kitchen area, bathroom and pretty much the entire place needs to be replaced. I would think that nothing has been done for at least 10 years, so tired would be a generous description. We realise that there are new owners and it seems that they are focusing on their other properties in the area, but that doesn’t help if you are in OVBC. We asked for a few things to be fixed but were pretty much ignored.
The staff are very variable in their approach. Some really are poor and clearly don’t understand the concept of customers, but others are really helpful, so this suggests a failure of management, and there is a sort of don’t care attitude.
Also, the transport claims are a joke. There is supposed to be a free bus service to Albufeira at specified times, but this is a complete joke. The buses either don’t run at all or don’t stop at the place they should so don’t waste your time thinking that this is going to work. Worse still, the staff have no idea what is going on so don’t waste further time asking them.
There is a great pool but despite signs to the contrary, loads of people just put towels on them and slope off somewhere – the resort staff do nothing about this, which is more than irritating.
If you come here as a timeshare/points guest my assumption is that they really don’t care as you are locked in. If you come here on any other basis, I don’t think they care anyway.
Shame really as the location is great but the facility is not.
I booked this resort for two weeks after reading the reviews on trip advisor. What a disappointment. Firstly the resort is officially a three star resort, but never mind, reviews mean everything eh? Our room was large enough but very shabby. We had to pay eighteen euros a week for electricity and water??
I used my timeshare exchange for this holiday and also the reviews from this were excellent. This is the first exchange that did not provide pool towels for guest use. We didn’t bring any and were charged five euros for each towel rental. My husband went to use the gym and was told he could have a DISCOUNTED rate of 35 euros for three days use.
The very worst thing about it was that the resort must rent out a lot of the rooms to non timeshare young people. We hardly had any sleep. Seriously, these kids were making noise all night long and then sleeping all day.
None of the staff were friendly.
The breakfasts were quite good though.
The resort is situated right at the bottom of the “strip” in Albufeira.
Albufeira is not a suitable place for children at all, as most of the town is full of rowdy drunk young people.
We all had to agree that this was in fact our worst holiday to date. Sorry
If you enjoy leaking roofs and hard sale timeshare this is for you, awful!!
The location cannot be faulted right on the beach but on a very steep hill so not great for people with mobility issues.
We travelled with my daughters aged 14 who the hotel chose to put in a separate block to us! Aftera uncomfortable night cramed in a small room together we were reluctantly moved by the rude hotel manageress.
We had a room on the 6th floor which was as the rest of the hotel is tired, 3star accomodation at best. This got worse as did the weather!
The roof leaked so badly when it rained we needed flippers!
The hotel staff did nothing and even when the roof collapsed next door still no action. My daughters spent the night crying as the staff did nothing.
When the lifts shorted out we had enough and left.
Petchy couldn’t care less only intrested in hard selling you holiday points which a lot of people said appeared to be a con!
All in all please avoid this place and pletchy.