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Holiday Inn Club Vacations Williamsburg Resort Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Never in a million
I thought I would try something totally new and bought a Holiday Inn Club Vacations “deal” and will never go so far outside the box to trust the special VIP is anything other than the cliche “you get what you pay for!”
Even then, I want to be clear it wasn’t the fact that the 2 hours changed to 3.5 hour tour on this Gillian’s Island tour it was the big switch up that changed my VIP package stay at this vacation rental to actually a Holiday Inn Express stay that is literally 600′ from the completely deserted vacation rental that is “full” with guests who have special invisibility powers because no one is there and yet the VIP vacation rental was so busy busy we had to stay in the Holiday Inn Express that had no pool heater and no other activities to offer which might be part of the plan to give the illusion the vacation rental is all that much more grand and is absolutely not the fault of the Holiday Inn Express staff who were very nice and this review is of no reflection upon their curtesy or ability to fix their pool and completely the Vacation Club scam of the Holiday Inn Club Vacations rewards members which should strongly consider the reflection upon all IHG hotels this Vacation club deal has on guests who are swindled into purchasing it!
Because it is a total scam, waste of time, and misrepresentation of what is actually provided!! Ugh! My fault for thinking a deal is actually a deal and will stick strongly by my refusal to take advantage of any hotel chains “special special one time deal” because my time has value and my family time is precious and for a hotel chain to feed off of those valuable moments to scam is just a lack of humanity and should stand behind their product and not scam off IHG members who actually expect they will get what they are sold!
Stayed at the Williamsburg Resort
You are right with the push to buy into there timeshare.
I was the stupid one and bought into this timeshare. Now it’s costing me money that I really don’t have.
When you go there on vacation they shouldn’t bother you about timeshare or anything else. There to relax and not buy something you really don’t need.
Vacation was totally ruined thanks to them getting me to buy timeshare. Never again.
I recommend not going there and maybe place will close up. Not as great as the pictures on the internet. Right water in the pool could be warmer and miniature golf needs to be fixed because after rain very wet and swampy. Never again
Horrible experience, beginning to end
When my husband received the phone call that Holiday Inn had a special “deal” for us, he should have hung up immediately.
We knew it sounded too good to be true, and we found out the hard way that it was.
We purchased a 3 night stay at the Holiday Inn Club Resort and chose Williamsburg because it was closest to our house. They told us we would pay $250 up front but then receive our $250 back after taking a tour of the resort.
Little did we know the “tour” would end up being a 2 hour sales pitch to buy a time share.
We tried as hard as possible to have Holiday Inn look up the original phone call to prove that we were never told about this timeshare tour. No one would call us back or helped us. Trying to talk to anyone on the phone was a nightmare.
When we checked in we told the manager about this and he was very helpful. He told us he would work on getting our tour shortened since we were not fully informed about this deal. When we checked into our room, the problems only continued. We went to take a shower and found a large dark hair in the tub. Gross!! Then when we went to set up the pull out couch, we found a cockroach-type bug in our zipped up bedding.
Our boys were disgusted and freaked out and wanted to look through the rest of the bedding so they wouldn’t see another bug. We also did not have fitted sheets for their pull out bed. When we called for new bedding they brought us flat sheets again but we were too tired to worry about it. On Wednesday we had to do the tour, which we were told would be shortened due to all our issues.
We told our sales person up front, at least three times, we were not going to buy a timeshare and that our idea of this deal was incorrect. She was aware that the manager told us we’d have a shortened presentation. However, our presentation was NOT shortened at all. We still had to endure 2 hours of questions about why we didn’t want to invest in our children’s lives by passing this vacation deed down to them. We were asked all kinds of questions about our finances and vacation habits and then asked why we didn’t want to spend our money on buying their product. We continued to repeat that we weren’t going to buy anything and the agent continued to insult us by saying, “I’m a good listener, I heard you the first time.” Yet, she continued trying to push her product on us.
At night, we had issues sleeping. The walls were paper thin and we had to deal with hearing our neighbors drinking and partying all night. We called the front desk twice to ask for help because we could hear everything so loudly. Then when we came home from our trip and checked our credit card bill we found FOUR separate charges and no credits for our deposit.
One of the charges showed up on our credit card that they couldn’t even find in their system. We are still waiting for resolution with that, but in the mean time we are so fed up with this place. The resort was nothing special. The pool was nice, but nothing noteworthy other than we had to drive there because it was too far from our building.
I would love to compliment the pool and activity staff. They were extremely nice and helpful. Also, the operations manager, Mr. Pete was incredibly nice and tried to be as helpful as he could. He apologized several times and even credited our lunch at the pool for all the craziness.
I’m so surprised at our experience because we usually ALWAYS stay at Holiday Inn and have a great time. My sister stayed at the Wyndham Resort at the same time and her resort was spectacular. We spent more of our time there than in our own room. I will not tell anyone where to go or stay, but I will say we will NEVER return here again.
Our first impression was great. The staff was friendly and helpful. The rooms themselves were very nice as well, however, unbeknown to us, there were bugs in the bedroom and in the bed themselves. We told the staff and they moved us immediately, but it seemed to me there put us in a room that was not used in quite some time and was assumed clean and ready for use. Honestly, because of that experience, I will not go back to Colonial Crossings
Read the Fine Print Carefully!
I don’t have issues with the concept of Timeshares….you listen to their pitch, you enjoy a nice stay and you decide if you want to buy it or not. Simple.
I was very frustrated and angered by this particular timeshare because we were disqualified from viewing the timeshare pitch and ended up paying $500 for all our expenses for the trip.
My experience is similar to another reviewer who got screwed over by the Fine Print of the offer. If you are married, you have to bring your spouse on the trip or you will be denied entrance.
My mom made the reservation and told them she plans on taking me, her daughter, and they signed her up. Turns out, because she said “yes I am married,” she was supposed to bring her husband instead. Even though my mom is separated from her husband at the time of the visit, they said it doesn’t matter because at the time of the reservation, she was married. So… FYI if you get a divorce, make sure you remember to call Holiday Inn and tell them your most updated marital status (*eye roll* that was said with sarcasm). They said all was explained in the fine print in the email they sent…. It doesn’t matter that they KNEW my mom was bringing me when she made the reservation and they still did it. I called the hotline and spoke to the people at the timeshare and no one cared…. all they said was “it’s in the fine print rules. you have to follow the rules.”
I decided to be nice and give them 2 stars because the property at least looked nice on the outside and Williamsburg is a nice place so I’m glad I went. I just did not appreciate being blindsided by the $500 bill at the end of the trip.
READ THE FINE PRINT EVERYONE!!
Are you fighting with me?
It is a very nice place, but unfortunately, Holiday Inn has people working there with very poor aptitudes to feel us comfortable!
We arrived in the late hours of November 20th; less than a month ago.
We are a family of 5; we are from Guatemala; a few weeks ago, we did our trip plan and we chose this hotel to spend 3 night and visit many historical places in the Williamsburg area.
The Villa was fantastic, with 2 rooms and 1 sofa-bed, Nothing to say about it. Very nice and comfortable.
We arrived at midnight and we were received by a man; he just gave us the room key and he told us that we have to come back to the Reception Desk the next morning to receive the rest of the keys and to finish the Reception Protocol. We stayed with him every few minutes, but I noticed that he did his best to let us feel comfortable. Good for him!
Our first morning at Holiday Inn, Williamsburg Resort: We took the breakfast in the Villa, and before leaving the hotel, ready to visit Williamsburg Dowtown, we went to the Reception Desk. IN THIS MOMENT THEY DID THE BEST FOR WE TO LOST THE COMFORTABILITY IN THIS PLACE. We were received by a young Lady named Alexia (or very very similar name; they did not have her surname on the nameplate of her uniform). After receiving me with a VERY COLD salutation, for me she was very rude in the way she spoke to me… and immediately I decided to stop her telling her: “ARE YOU FIGHTING WITH ME?”. After that, she apparently noticed that something was wrong, but the show was finished. I felt very uncomfortable with this lady, giving me the first official reception from Holiday Inn Williamsburg Club Vacation. I think the problem is not this young lady; the problem is in the General Manager area, that seems to me that does not have a very good Reception Protocol to let us feel… “as we were at home”!
After the “Reception Show,” we were forced to pass with a second full rude lady; this lady tried to sell us everything, rides, tours, etc, but really… I hated the way she treated us! … after listening to her for some minutes, with no possibility to interrupt her, she stopped and we could say her… We only need the parking tag for our car! She insisted trying to sell us everything, including new services! Finally, my wife, in a good manner asked her, please, just give us the Parking tag for our car. We had a very bad reception experience.
Some of the points they did not good for me:
1. They let us feel like objects… We are people and we are paying to Holiday Inn in order to receive the best treatment we can find from a serious company, not a motel!
2. In our vacation trip, we flew from Guatemala to NY. Then, after spending very good days at Oak’n Spruce Holiday Inn Resort, at Massachusetts, we drove a long way to Williamsburg. We wanted to feel like we were at home, but it was not in this hotel.
3. They do not have a personalized treatment for every reservation they have; even more, in the days we arrived, there were few people hosted in the hotel (few cars inthe parking place).
3.1. I am not a US citizen. Our first language is Spanish, even we do speak English, we are not familiar with human robots to receive you at the front/reception desk. In our case, we give to every person we receive from other countries in Guatemala a very good and warm treatment. Your employees COLD AND RUDE RECEPTION TREATMENT blocked my mind!
RESUME: The villa and the hotel infrastructure were very good, but your people killed our experience! We better decided not to ask for anything else form your employees. We did not felt link we were at home!
Pressured and roasted
This attractive property is sunk by a series of flaws.
To start, my partner was rudely buttonholed by an extremely pushy timeshare woman, who literally would not take no for an answer, and refused several direct requests to hand over our parking permit. When she finally did so and my partner began storming out of the lobby in disgust, this woman shouted after her, loudly declaring she was making a terrible decision to not give in to the pitch. Please, Holiday Inn Club Vacations, don’t bother posting the boilerplate you’ve used in response to others beset by your extremely aggressive timeshare flacks; they’re not merely “passionate” about their work. Their behaviour is inexcusable, and your only proper response is to put a stop to it immediately.
With the outside temp about 30 degrees, our one-bedroom room was brutally hot. There were two thermostats, one for the main area and one in the bedroom. These control boxed units with large vents, one in each part of the suite. As was the case for another reviewer below, both of our thermostats were set to 63°, as low as they could go. Some other poor soul likely attempted to cool down this suite, but to no avail: The stats don’t operate the AC in the winter (or possibly ever), only the heat. By turning one of them up one degree at a time, I determined that the actual temperature in our apparently “unheated” suite was 79° – the temp at which the box units turned on and began pouring out even more heat. I called the front desk to complain and ask how to get the air conditioning to turn on; I was told Holiday Inn Club Vacations supplies AC to each entire building of rooms, and that it is disabled once the outside temp is 60 or below. I was advised to open the windows, and offered fans, and told to turn off two wall switches. (I had already turned those switches off and turned off both thermostats as well.)
In fact, opening both front windows – which, though opening directly onto the exterior walkway, do not have screens – and the bedroom balcony slider did, after more than an hour of admitting 30-degree outside air, cool our suite to something comfortable. For security, we had to close up at bedtime, and by morning the suite had begun to get uncomfortably warm again. Our guess is that heat is being piped into these suites, quietly, regardless of whether wall switches are on or off or thermostats are used.
The shower/jetted tub combo is a cheap plastic insert. Ours had an uneven floor that made us uncertain of our footing as we stood in three inches of our own filth from the extremely slow-draining tub. The tub is set into a corner, with the shower coming out of a wall such that, as you stand under it, the drain is not behind you and under the tub spigot as you’d expect, but is instead set to one side, by your right foot as you stand with the shower hitting your back. The tub floor was slick in the scummy undrained water; my right foot slipped at one point on the uneven surface and I jammed my toe into the weirdly located drain.
As others have noted, the insulation between floors is poor. We heard our upstairs neighbour walking around, and heard him urinating as well. Hiya neighbour, hope it wasn’t an oven up there.
You may have difficulty logging into their wifi if you have a Samsung phone. Mine finally did get to the T&C page after about a dozen attempts; my partner’s iPhone connected immediately.
Our sofa had only one end table and table lamp; the only other lighting options in the front part of the suite were garish overhead lights. Another end table and lamp would have given the space much-needed warmth, so to speak, and allowed both of us to read easily.
We wanted only a comfortable base from which to explore Williamsburg and so were not interested in the pool or other amenities and cannot review them.
Next time we visit Williamsburg we will stay someplace else.