We stayed 5 nights at River Island. We were checking into an extremely uncleaned room (81229B), it was soo dirty (dirty tile in the bathroom, dirty kitchen and disgusting sofa with spots), mould and spider web in the corners.
We were later invited to their timeshare event, and of course, they showed us the time-share model that was new and beautiful, nothing like the room we were in.
This was the major reason why we didn’t purchase timeshare as the information they provided during the presentation is nothing like the true reality..
Now the pool: it’s big and awesome, but it has never been cleaned over the course of my stay. W
e were early birds and got to the pool before 8 am, and every day we saw a ton of beer cans and plastic cups floating in the pool- guess who cleaned that? I did so my child could swim there. The beach beds were covered in mould- dirty!!!! Beach towels were clean and plenty of them was available though.
Lastly, because this is a timeshare– there is no housekeeping service.
I washed my towels every night, I cleaned the bathroom and called in EVERY SINGLE DAY FOR MORE SHAMPOO, toilet paper, washer detergent and etc. No one changed our towels during our stay or refilled those items without a reminder.
We finally had enough and asked a housekeeper to come and at least mop the floors so they’re not that sticky and dirty. Oh, no one even offered to change our room!!! I was stressed out during my whole stay, I have a small baby that still crawls and those floors had hair, nails and other garbage and they were so sticky… Oh gosh….. horrible!!!
Oh lastly, they’re currently under construction so PARDON ALL THE DUST ON THE PROPERTY AND POLLUTED AIR!
But other than that, enjoy your stay!!!