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Riviera Shores Resort Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have shown reviews from existing Riviera Shores Resort owners and guests. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Overall, a nice weekend get away.
Last Dec we got tortured into Diamond Resorts Sampler package. That was after 4 hours of saying no, I gave in. The Sampler package is limited but we were able to book at the Riviera Shores Resort. Overall, we were very pleased with our stay.
The staff is friendly and we had a studio overlooking the ocean. Unfortunately, it also overlooks PC1 and the Coaster Train, so it’s not a quiet place with the sliding glass door open. Still, better than looking a the side of a cliff.
This was not one of the newly upgraded rooms so the room was nice but no “wow” factor. 3 stars. The bed was comfortable and you have two big TV’s to watch.
The best part was having a Weber BBQ on the porch. I cooked some good steaks to go along with sauteed mushrooms, bake potatoes and wine.
The location, other than the noise factor is great, with shopping, stores and places to eat very close by.
We did a couple of hikes and went to the Ocean Institute on Monday. As a business owner, they could do so much more with the Institute. Pretty boring for adults. If you like shopping, there’s an outlet mall down the road, and San Juan Capistrano Mission is close by.
We went to Ciao for dinner which was fantastic. There is also a great short hiking trail which gives a great view of Dana Point. Up the road in Laguna Beach and in the summer, there is the Art Festivals.
The biggest surprise was the Diamond timeshare presentation. Yes, they did try and get you to buy, but Maria and Kevin were very pleasant about it and no high-pressure tactics to wear us down. We declined to go into debt more and left there feeling really good about the weekend and our little vacation.
Good stay! Good location. In the middle of a needed upgrade.
Riviera is right on the beach on the PCH. Walking distance to the beach. Beach has firepits ready to use. Easy to get to off the highway. Rooms were clean, spacious, but a little outdated.
We were on the back side of the facility with a gorgeous view of the retaining wall streaked with watermarks. Couch was early 1980 and the cushion fabric was stretched making the couch pretty uncomfortable. Plenty of free parking.
Nice little lounge/game room with a pool table! 2 pools on premises.
Close to the Mission and downtown. 45 min to Newport Beach, 60 min to San Diego. Great location
We use our hotels as a “home base” so the minor inconveniences aren’t an issue. If you go to a DR and expect your rooms cleaned every day, stay at a hotel. If you want a view of the beach, request one and pay the extra. We would return to Riviera without question. Looking forward to the upgrades..
Nice stop for a timeshare
We are Diamond Resorts members.
Riviera Shores was easy to get into (two ocean view suites) on relatively short notice. We wanted something close to an airport (Orange County) and Disneyland. This worked well for short..under an hour … drives. We had a group of six adults and three children.
The rooms were comfortably furnished. The bed and linens and pillows were good quality. The pullout couch in the living room was much more comfortable than the usual foldout. We were provided with a crib and high hair. The kitchen is basic but everything worked. When asked the staff was quick to provide any extras (detergent and even a blowup mattress).
Good quality flat screens in both the living and bedroom.
The workout room was utilitarian. Laundry available on the third floor.
Two ok pools.
The view is nice from ocean front rooms, but, you are directly on PCH and must use an overpass stair to access the beach. We didn’t use the balcony so that may be why the noise did not bother us (train and road noise).
Staff is very responsive and warmly welcoming.
We were not pressed to buy more points.
Our grandson fell against a sharp-edged coffee table which required a trip to the ER. I would suggest that the front desk has a list of local suggested medical facilities.
Very noisy dated property
As Diamond property, this place is more of a lump of coal. This is a very noisy and dated property.
The one bedroom unit should be advertised as an efficiency, it had a very small cramped bedroom with a double bed and two large cabinets (one containing a TV) which were used to make a wall.
It was difficult for two people to move around in this bedroom when the cabinet doors to view the TV were opened. The microwave in our unit was new, but the refrigerator, cabinets, stove top, were dated.
You can either see the ocean and beach (a noisy busy highway and train prevent hearing the waves) or face a dirt cliff wall. There is a small patio which we used in the evening when the traffic noise was less.
The property claims to be ‘green’ however there is not a recycle bin to be found!!
While this looks like one property from the road, this is really two properties.
Riviera Shores Resort joins with Riviera Beach Resort, the later appeared somewhat more updated. If this property was upgraded to resort standards, the noisy street would be acceptable, the beach across the street was wonderful to explore.
This resort was a disappointment. Our funds would have been better spent elsewhere.
Through Diamond Resorts, we paid almost double the going rate of a rental.
Not a good deal.
Our unit was tired and in need of refurbishment. As the resort was right on the main street, the street noise was deafening at almost all hours. Someone down the hall was making a lot of noise.
We notified the front desk, but nothing changed. We would not go here again.
Horribly disappointing, definitely the ugly sister
An exchange through Interval, worst ever. Basically was told that as an II exchange we were below the 3rd and lowest “tier” for their owners. We are on the second level directly across from the housekeeping area in a 2 bedroom unit that does have a balcony with a BBQ grill. BUT, directly behind is a retaining wall that goes up past 3rd floor, 3 feet away from the building.
It is so dark inside at 9 am that I have every light in the place on. There has been some update but nothing here is luxurious.
The sofa is old and dirty, the carpet was just cleaned but cannot tell by looking.
No walk-in shower.
Shower over the “old ” jacuzzi tub in one bath and shower over tub in the front bathroom in a bedroom with accordion doors that open to the hall just inside the door. With my husband and my mobility issue, definitely not safe.
And to top it off we must have a herd of elephants above us and poor insulation between floors. After a long a day getting here they kept me awake beyond midnight and started again around 7 AM.
Needless to say, we will never return and definitely not reccommend to anyone. We will be looking for other accomidatins today which will make this little get away for us much more expensive than we had planned and will undoubtably cut our visit to SO Cal short.
Think twice before booking here. I really needed this time away from my very stressful life at the current time. I did not need this!
Worst hotel experience ever
Let me start this out by saying that I travel a lot. My family is platinum members with Diamond Resorts and they got a few rooms for everyone.
The rooms were loud at night because of the road and train, there is music playing in the hallway all night long (I’ve never seen a resort do this), and our fridge was humming all night long.
We called for a blanket and they couldn’t find one.
What hotel didn’t have an extra blanket!?
When we talked to the staff they treated us like crap.
The staff, management and facility are the worst I’ve ever dealt with.
Save yourself the points because if you don’t buy more then you are dead to this resort. I wish I could give this less than 1 star!