Diamond Resorts Mystic Dunes Resort and Golf Club – Kissimmee

This is the worst place I have ever stayed. It was outdated, dirty and stunk of cigarette smoke. The smell of smoke and old filth was worst when sitting on the couch.

The hotel is separated into cell blocks and you pretty much have to take a golf cart from place to place. I was in block 31 and my family was in 16 – they didn’t do anything to keep us close together. The carts were fine when they showed up but several times we waited over 30 minutes ( you must wait out at the curb – they won’t let you know when three have arrived for pick up).

The only saving grace was the restaurant Kenzie’s, the food was quite good and prices were reasonable.

This is a Diamond resort timeshare – if this is the standard they accept I would highly discourage anyone from purchasing a timeshare from this company.

You will be harassed, humiliated, pressured, mislead, Robbed, spoken to as if you are S***e, and eventually conned into something, that unless you pay through the nose, will be with you forever!! Do not even go past the water feature at the front gate, it’s like entering a nightmare, that doesn’t end. Taking on the noose that is a timeshare with diamond resorts, you will never have a response, from enquires, or trying to make a booking….do yourself a favour and move on, and any property connected to diamond resorts should be avoided at all costs, you have been warned.

This was just about the worst experience I have ever had trying to check into a hotel.

1. The hotel said my reservation was cancelled even though I had a valid Hotels.com booking.

2. I was told Hotels.com needed to call their reservation line to get things resolved. Hotels.com tried calling for over an hour and nobody answered the phone.

3. Even with a Hotels.com agent on the phone, the manager refused to speak with them and kept insisting they call the number nobody was answering.

4. I asked if there was a direct number the Hotels.com agent could call. At first I was told yes, then I was told no because that person was about to step into a meeting (at 4:08 pm).

5. After nearly 2 hours, the hotel refused to help in any way other than having Hotels.com call the number that nobody answered.

In the end, I had to have Hotels.com move me to another hotel nearby – which they happily did, though they couldn’t understand why the hotel was treating me the way that they did.

I have stayed at this properly several times before, but I will never go back again. I would also never stay in another Diamond Resorts property ever again.