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The Grand at Trafalgar Square London Timeshare
Very small room
Unfortunately, our room was tiny for a double room, and with the added view of industrial pipes and a wall very close to our window, it was fairly claustrophobic. Staff were friendly and the proximity to London tourist attractions was good.
Loud bangs every couple of minutes making sleep impossible
Every 2 mins or so ..three nights in a row.
Nobody stopped it.
Stayed in room 210 and 212 so even if you booked it already stay as far away from those rooms as possible.
Worst part aside from not sleep g three nights in a row was that nobody seemed to apologize or care very much or do anything about it.
There’s Gotta be a Better Choice!!!
Very disappointing hotel. Not as depicted online. No one to greet you upon arrival. Must cart your own luggage up a flight of stairs from the street just to get to check in. No luggage cart to get luggage to the room. (This after a 12-hour flight & £100 taxi ride from Heathrow airport). Small room for two adults & a teenager.
Pillows extraordinarily uncomfortable – like resting your head on an 8” marble block. (We requested softer pillows but were given more of the same.) We have 5 devices (all brand new) – 3 iPhones, 1 iPad, & 1 Kindle – after logging in to club WiFi, all were insecure.
No one at the desk had the technical experience to fix the connection issue. Huge inconvenience!!!
Supposedly free filtered water, but none was offered to us. Unhelpful recommendations from front desk regarding where to eat. Toilet design extremely annoying – first must raise the lid to sit on the seat, then lower lid to flush (lid covers flush button).
Requested washcloths but we’re just given more towels.
Requested voltage adapters (to use US prongs), but when we plugged something in it, blue sparks flew out & it tripped a fuse, cutting off the lights in our room. Yes, the staff are friendly, but they are incapable of solving problems.
Yes, the location is central, but surely there’s a better choice with a superior price-to-value ratio. So far (this is day two) this is the hotel from hell!
We booked the Grand believing the service would match the pictures online. While the hotel looked lovely the service was abysmal.
We pulled up to the hotel to check in and when reaching reception found there was no bellman, no valet and zero help.
My husband had to carry all our bags up the stairs, while the two desk clerks looked on. We then had to navigate around the city to find the parking area.
That done we headed up to our room which either was just painted or some form of harsh chemicals were being used. Terrible.
Later that night we called the desk for a cab and were told no, but we should be able to get one down the street.
The following evening the desk service was better. All in all wouldn’t stay there again.
Unfriendly and uncooperative
I had previously stayed at this hotel. In March I made a booking via booking.com, but tapped May instead of March.
I immediately tried to cancel. The hotel refused to issue any refund, even though they knew there was a mistake immediately rectified. Booking.com were very sympathetic and contacted the hotel to ask for a refund on my behalf. However, the hotel refused. I tried and they refused. They had two months warning to re-let from a simple human error.
Overall, I would not recommend this hotel, as they have made no effort at customer satisfaction. I will never stay at this hotel, as they effectively pocketed the money for nothing.